Hazel Apple Papandayan

• Assisted library patrons with resolving computer problems.
• Managed reserve desk collection of reference materials.
• Drove expansion of library collections and programs in response to student and faculty needs and special requests.
• Assisted clienteles in locating and using library resources with materials needed to enrich their research.

. Confers and coordinate activities, programs, problems with the authorities and library users;

. Plans, justifies and controls IMC unit budget to fund IMC programs in keeping collection up –to-date;

. Manages and supervises work program, IMC staff, materials, premises and assets;

. Plans, organizes and devises new activities; IMC buildings, furniture and equipment; staff self-development; publicity programs; library forms and statistical reports;

. Formulates and implements policies on selection, acquisition, circulation, technical and mechanical preparation of IMC materials and equipment, and the use of facilities mindful of careful control and awareness of costs;

. Gives quick access to human knowledge focused on learning rather than dissemination of information;

. Prepares and submits annual reports and development plans;

. Indexes, classifies, catalogs, and accessions IMC materials; encodes and edits bibliographic entries and other related documents;

. Attends council/ departmental meetings, task reflections and other job related school activities;

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed and actualized customer service initiatives to decrease wait times.
• Responded to customer calls and emails to answer questions about products and services.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Kept detailed records of customer interactions to track and resolve issues quickly.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Promoted library use and advocated for children's programs and services with young patrons and families.
• Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.
• Created and implemented engaging and educational programs for all age groups.

. Confers and coordinate activities, programs, problems with the authorities and library users;

. Plans, justifies and controls IMC unit budget to fund IMC programs in keeping collection up –to-date;

. Manages and supervises work program, IMC staff, materials, premises and assets;

. Plans, organizes and devises new activities; IMC buildings, furniture and equipment; staff self-development; publicity programs; library forms and statistical reports;

e. Formulates and implements policies on selection, acquisition, circulation, technical and mechanical preparation of IMC materials and equipment, and the use of facilities mindful of careful control and awareness of costs;

. Gives quick access to human knowledge focused on learning rather than dissemination of information;

. Prepares and submits annual reports and development plans;

. Indexes, classifies, catalogs, and accessions IMC materials; encodes and edits bibliographic entries and other related documents;

. Attends council/ departmental meetings, task reflections and other job related school activities.

• Trained, scheduled and assessed effectiveness of library staff in children's programs to meet library needs and achieve highest levels of customer service.
• Removed and replaced outdated materials from children's collection to increase circulation and maintain interest of young guests.
• Designed and refreshed children's educational displays, featured books, and interactive games.
• Researched, planned, and set up attractive and informative library exhibits.
• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.

• Managed reserve tape collection of raw materials.
• Assisted library patrons in resolving research problems.
• Catalogued and tape collection, materials and other documents for proper library management.
• Maintained library databases to support accuracy and availability in circulation systems.
• Developed policies and procedures for library patrons for optimal satisfaction.