Summary
Overview
Work History
Education
Skills
Timeline
Generic
HAZEL ANN PANIO

HAZEL ANN PANIO

BUKIDNON

Summary

Dynamic transport professional with extensive experience at VG Supply Chain, Inc., excelling in logistics management and customer service. Proven track record in driving operational excellence and enhancing productivity through innovative initiatives. Adept at problem-solving and maintaining strong client relationships, ensuring seamless execution of transport solutions while meeting key performance indicators.

Overview

14
14
years of professional experience

Work History

TRANSPORT ASSISTANT MANAGER

VG SUPPLY CHAIN, INC.
07.2023 - Current
  • To oversee the whole operational activity of the respective site, including the revenue and cost of your site.
  • To contribute information required for tenders/proposals to support the closing of new business.
  • To provide customer satisfaction by ensuring to hit the internal and external operations KPI.
  • Maintained accurate records of shipments and deliveries. To drive productivity via engagement activities to create new initiatives, always focusing on continuous improvement, ensuring all sites meet or exceed their productivity targets.
  • To drive all activities relating to customer onboarding, operational excellence, + customer retention in collaboration with your center of excellence peers + teams.
  • To ensure that everyone involved in distribution activities delivers the right transport solutions.
  • Maintains a proactive and healthy business relationship with customers/clients in ensuring a seamless, effective, and efficient execution of the transport plan.
  • To ensure sending weekly and monthly operational reports to management
  • Religiously collaborating with other departments when it comes to operational activity.
  • Discuss with 3PL Management any penalties to be imposed on the contractor based on the Service Contract Agreement.
  • Discusses with 3PL Management concerning units assessed as having safety issues and sets timelines for the immediate and complete operational upkeep and roadworthiness of the said unit(s)

Sales Administrative Assistant

RYTMATCH LOGISTICS, INC.
02.2020 - 06.2023
  • Supported sales team by coordinating schedules, meetings, and travel arrangements efficiently.
  • Managed client communications through phone and email, ensuring timely responses to inquiries.
  • Assisted in preparing sales reports and presentations using Excel and PowerPoint for team reviews.
  • Organized and maintained digital filing systems for sales documents, enhancing accessibility and efficiency.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
  • Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.

Sales Administrative Assistant

GREENCARS MINDANAO CORPORATION
03.2016 - 01.2020
  • Collaborated with cross-functional teams to facilitate communication between sales, marketing, and customer service.
  • Processed orders and managed inventory records, contributing to streamlined operations within the department.
  • Implemented process improvements for administrative tasks, increasing overall productivity within the sales team.
  • Facilitated seamless communication within the department through efficient coordination of internal meetings and distribution of relevant materials.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted in preparing sales reports and presentations using Excel and PowerPoint for team reviews.
  • Created and maintained reports, documents, and presentations to assist with administrative support.

Insurance Coordinator

GREENCARS MINDANAO CORPORATION
03.2013 - 02.2016
  • Coordinated insurance claims processing to ensure timely approvals and payouts.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Optimized insurance renewal processes, ensuring clients received timely notifications and options for adjustments.

SALES SUPPORT SERVICES STAFF

TOYOTA CAGAYAN DE ORO, INC.
05.2011 - 11.2012
  • Assist operations in releasing brand-new units to clients
  • Validating Purchased Orders to the bank
  • Check and validate the requirements submitted by clients


Education

Bachelor of Science - Business Administration And Management

San Isidro College
Malaybalay, Province Of Bukidnon, Philippines
03-2011

Skills

  • Logistics management
  • Transport regulations
  • Customer service
  • Loading procedures
  • Attention to detail
  • Problem-solving abilities
  • Time management
  • Multitasking ability
  • Excellent communication
  • Adaptability and flexibility
  • Decision-making
  • Detail-oriented

Timeline

TRANSPORT ASSISTANT MANAGER

VG SUPPLY CHAIN, INC.
07.2023 - Current

Sales Administrative Assistant

RYTMATCH LOGISTICS, INC.
02.2020 - 06.2023

Sales Administrative Assistant

GREENCARS MINDANAO CORPORATION
03.2016 - 01.2020

Insurance Coordinator

GREENCARS MINDANAO CORPORATION
03.2013 - 02.2016

SALES SUPPORT SERVICES STAFF

TOYOTA CAGAYAN DE ORO, INC.
05.2011 - 11.2012

Bachelor of Science - Business Administration And Management

San Isidro College

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HAZEL ANN PANIO