Hi, I’m
Hazel Ann Gallego
Customer Service Representative
Quezon City
Summary
An aspiring virtual assistant with experience in providing high quality customer service, to assist the management in daily administrative and client handling tasks saving them more time for strategic business functions.
Overview
3
years of professional experience
3
years of post-secondary education
Work History
TeleperformanceQuezon City
Customer Service Representative
08.2021 - Current
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
VXI Global Solutions Inc.Quezon City
Technical Support Representative
12.2019 - 03.2020
Job overview
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bestlink College of The PhilippinesQuezon City, Philippines
Bachelor of Science from Psychology
09.2022 - Current
Polytechnic University of The PhilippinesManila, Philippines
Bachelor of Science from Mathematics
08.2019 - 01.2020
Metro Manila College Inc.Quezon City, Philippines
High School Diploma
08.2017 - 05.2019
University Overview
- Awarded with Honors
Skills
Report preparation
undefinedTimeline
Bestlink College of The Philippines
Bachelor of Science from Psychology
09.2022 - Current
Customer Service Representative
Teleperformance
08.2021 - Current
Technical Support Representative
VXI Global Solutions Inc.
12.2019 - 03.2020
Polytechnic University of The Philippines
Bachelor of Science from Mathematics
08.2019 - 01.2020
Metro Manila College Inc.
High School Diploma
08.2017 - 05.2019
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