Hazel Ubas
Team Manager/Subject Matter Expert/Customer Experience Specialist
City Of Naga, Province Of Cebu
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Team Manager
Conduent Business Services
08.2021 - 03.2025
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Booking Associate
Concentrix
Cebu City
10.2018 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and engagement.
Subject Matter Expert
Wipro BPO
Cebu City
11.2015 - 03.2018
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Sales Associate
The Results Companies - Cebu
Cebu City
05.2015 - 10.2015
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor Or Elementary Education -
Mount Carmel College
Escalante, Province Of Negros Occidental, Philippines 03.2015 - 03.2015
Skills
Strong Customer Orientation
Problem-solving abilities
Proficient in Task Prioritization
Teamwork and collaboration
Effective communication
Adaptability and flexibility
Effective Time Management
Certification
Licensed Professional Teacher
Timeline
Team Manager
Conduent Business Services
08.2021 - 03.2025
Booking Associate
Concentrix
10.2018 - 03.2020
Subject Matter Expert
Wipro BPO
11.2015 - 03.2018
Sales Associate
The Results Companies - Cebu
05.2015 - 10.2015
Bachelor Or Elementary Education -
Mount Carmel College
03.2015 - 03.2015