Hazel Rama

• Validates agent error by reviewing the call.
• Working on Ad-hoc tasks.
• Provide assistance to our partner via email and outbound calls.
• Working on escalated cases that need to be reviewed.
• Sends report internally.
• Assigning cases to teammates.

• Answering customer's inquiries and complains through email and live chat
• Handling social media account by answering customer's messages, and comments.
• Checking Supplier's Messages through Ali Express.
• Communicating with suppliers regarding returns, product quality issue and refund requests.
• Product fulfillment
• Processing cancellation, and refunds.
• Product Listing
• Replying on customer's dispute through Stripe.

Track and Trace shipments

• A special project was created to help our hotel partner with the new inventory system.
• Assist the customer in confirming the reservation and providing relocation to unconfirmed booking.
• Outbound Calling to provide assistance

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.

• Provide assistance to new hires.

• Developed and taught ESL curriculum to improve students' conversational abilities.
• Taught classes daily with advanced, beginner and intermediate levels of students.
• Tailored lesson plans to accommodate differences in learning styles and speeds.

• Encoding business permits
• Sorted documents and maintained organized filing process.
• Secured and protected data from unauthorized access by complying with security protocols.
• Followed established procedures to enter and process data correctly.