Hazel L. Tenajeros
Lapu-Lapu City
Summary
Resourceful and detail-oriented Virtual Assistant with experience in Business Process Outsourcing (BPO), educational account management, customer service, and practice teaching. Proficient in Canva for creating engaging educational materials and presentations. Skilled in CRM platforms, webinar support, and providing constructive feedback. Eager to contribute to your online coaching program by supporting students and enhancing their learning experience.
Overview
2025
2025
years of professional experience
Work History
Practice Teacher
Gabi Elementary School
- Delivered engaging lessons as part of a teacher preparation program, adapting content to meet diverse student needs
- Created visually engaging lesson plans and teaching materials using Canva, enhancing student understanding and participation
- Provided constructive feedback to students on assignments and performance, fostering a supportive learning environment
- Managed classroom activities, assisted with assignments, and helped students understand key concepts
- Collaborated with faculty and mentors to improve teaching techniques, incorporating tools like Canva to enhance presentations
- Developed strong communication skills and the ability to manage group dynamics, ensuring student success
Virtual Assistant & Customer Service Representative
Educational Account
05.2023 - 10.2024
- Provided administrative support for educational accounts, managing schedules, student inquiries, and feedback
- Assisted students in reviewing and submitting their work, ensuring quality control and timely responses
- Supported coaches during webinars, facilitating smooth communication and addressing student questions in real-time
- Used CRM platforms to track student progress, communicate with coaches, and manage feedback loops
- Delivered exceptional customer service through email, phone, and live chat, ensuring high levels of client satisfaction
- Managed customer data and provided support through various communication channels, following scripts and established guidelines
- Followed detailed processes and ensured professional communication with students, enhancing their overall experience
Education
Bachelor of Elementary Education -
Cordova Public College
Cordova, Cebu06.2022
Skills
● BPO Experience & Educational Account Management
● Customer Service & Support
● Practice Teaching & Student Engagement
● Canva Design Skills (Lesson Materials & Presentations)
● CRM Management & Online Tools
● Exceptional Written & Verbal Communication
● Administrative & Operational Support
● Feedback & Collaboration with Coaches and Teams
● Attention to Detail & Process Optimization
Technical Skills
● Canva: Design and create lesson materials, presentations, and educational content to engage students and enhance learning.
● CRM Platforms: [List the CRM systems you are familiar with, e.g., Salesforce, HubSpot, Zoho].
● Microsoft Office & Google Suite: Excel, Word, Google Docs, Sheets, and Drive.
Additional Information
- Strong attention to detail with the ability to follow processes and provide feedback on student work.
- Comfortable supporting live events and collaborating closely with coaches and leadership teams.
- Flexible and adaptable with a passion for learning and improving operational workflows.
- Experienced in designing educational materials and presentations using Canva to create engaging, visually appealing content.
Timeline
Virtual Assistant & Customer Service Representative
Educational Account
05.2023 - 10.2024
Practice Teacher
Gabi Elementary School
Bachelor of Elementary Education -
Cordova Public College
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