Hazel Joy
Administrative Assistant
Pasay City
Summary
Organized and dedicated Administrative Assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Self-motivated and detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Administrative Assistant
The Manhattan Square Condominium Association, Inc
Makati City
12.2020 - Current
- Processed Billing and Collection
- Provides administrative support to ensure efficient operation of office
- Performed administrative duties such as filing,
- Encoding, Photocopying and Scanning
- Answering billing concerns, move-in and move-out, and other operation questions
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Executed record filing system to improve document organization and management
Customer Service Representative
Sitel
Tarlac
01.2020 - 12.2020
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Investigated and resolved customer inquiries and complaints quickly
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
IQOR, Clark Freeport Zone
Angeles
11.2018 - 11.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered product and service questions, suggesting other offerings to attract potential customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Maintained up-to-date knowledge of product and service changes
- Delivered prompt service to prioritize customer needs.
Associate-IT Helpdesk
Sutherland Global Services
Tarlac
10.2014 - 11.2018
- Assist customers with a friendly, professional and positive attitude
- Assist customers to perform hardware and software computer concerns over the phone
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Management, Financial Management
Manila Adventist College
01.2009 - 01.2014
Skills
Computer Skillsundefined
Certification
Lean Six Sigma White Belt
References
Rocky G. Pacañot
Building Engineer
Quezon City
+63910 4377943
Regine Avila
Specialist
IQOR, Clark
+63930 3324471
Bernadette Tacadino
Supervisor
Sutherland Global Services, Tarlac
+63946 5748430
Timeline
Lean Six Sigma White Belt
02-2023
TESDA - Introduction to CSS
02-2022
TESDA - Microsoft Digital Literacy
02-2022
TESDA - Wi-Fi 101 and Digital Thumbprint Program
02-2022
Administrative Assistant
The Manhattan Square Condominium Association, Inc
12.2020 - Current
Customer Service Representative
Sitel
01.2020 - 12.2020
Top Agent for Outstanding Performance in NCP 48 and NCP 7
01-2019
Customer Service Representative
IQOR, Clark Freeport Zone
11.2018 - 11.2019
TOP 3 Agent for Outstanding Performance
06-2018
Associate-IT Helpdesk
Sutherland Global Services
10.2014 - 11.2018
Bachelor of Science - Business Management, Financial Management
Manila Adventist College
01.2009 - 01.2014
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