Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Hazel Fernandez

Customer Service Representative
Dasmariñas
Hazel Fernandez

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

9
years of professional experience

Work History

Concentrix Daksh Services Philippines
Quezon City

Technical Advisor
05.2023 - Current

Job overview

  • Delivered proficient technical assistance to users, diagnosing and troubleshooting complex issues with precision.
  • Effectively communicated technical information in a user-friendly manner, enhancing product understanding and resolving challenges promptly.

Iqor Philippines Inc.
Dasmarinas

Technical Support Representative
05.2022 - 12.2022

Job overview

  • Answered calls regarding bill qualify Customer's for eligibility for other products or services
  • Responded to queries regarding service issue and product malfunction.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Responded promptly to incoming sales leads and requests for technical support.

Startek Philippines Inc.
Makati City

Sales Representative
04.2014 - 05.2022

Job overview

  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

Datamex Institute of Computer Technology
, Dasmarinas, Cavite

Undergraduate from Information Technology
04.2001

Skills

Technical issues analysis

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Accomplishments


Recipient of the President's Club award for outstanding sales performance on three occasions.

Timeline

Technical Advisor

Concentrix Daksh Services Philippines
05.2023 - Current

Technical Support Representative

Iqor Philippines Inc.
05.2022 - 12.2022

Sales Representative

Startek Philippines Inc.
04.2014 - 05.2022

Datamex Institute of Computer Technology

Undergraduate from Information Technology
04.2001
Hazel FernandezCustomer Service Representative