Hi, I’m
Hazel Fernandez
Customer Service Representative
Dasmariñas
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
years of professional experience
Work History
Concentrix Daksh Services PhilippinesQuezon City
Technical Advisor
05.2023 - Current
Job overview
- Delivered proficient technical assistance to users, diagnosing and troubleshooting complex issues with precision.
- Effectively communicated technical information in a user-friendly manner, enhancing product understanding and resolving challenges promptly.
Iqor Philippines Inc.Dasmarinas
Technical Support Representative
05.2022 - 12.2022
Job overview
- Answered calls regarding bill qualify Customer's for eligibility for other products or services
- Responded to queries regarding service issue and product malfunction.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
Startek Philippines Inc.Makati City
Sales Representative
04.2014 - 05.2022
Job overview
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Datamex Institute of Computer TechnologyDasmarinas, Cavite
Undergraduate from Information Technology
04.2001
Skills
Technical issues analysis
Technical Support
Complaint resolution
Network diagnostics
Microsoft Outlook
Application support
Customer service expert
Issue troubleshooting
Accomplishments
Recipient of the President's Club award for outstanding sales performance on three occasions.
Timeline
Technical Advisor
Concentrix Daksh Services Philippines
05.2023 - Current
Technical Support Representative
Iqor Philippines Inc.
05.2022 - 12.2022
Sales Representative
Startek Philippines Inc.
04.2014 - 05.2022
Datamex Institute of Computer Technology
Undergraduate from Information Technology
04.2001