Hazel Escoto
Summary
Results-driven professional with extensive experience in leadership and strategic planning. Known for fostering team collaboration and consistently meeting organizational objectives. Highly adaptable with focus on delivering results and supporting team growth through effective communication and decision-making.
Overview
27
27
years of professional experience
Work History
Department Head, ATM Channel Operation
China Bank Savings
12.2021 - 07.2022
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
ATM Reconciliation Officer
China Bank Savings
01.2014 - 11.2021
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Atm Help Desk Assistant
Planters Development Bank
03.2011 - 11.2014
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Assisted customers with software installation, ensuring proper setup and smooth operation.
- Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Maintained a high level of knowledge on company products, allowing for accurate troubleshooting and issue resolution.
ATM Reconciliation Assistant
Planters Development Bank
01.2006 - 07.2009
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Staff Assistant, Central Operations Department
Planters Development Bank
01.2002 - 12.2005
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
Signature Verifier, Clearing Section
Planters Development Bank
01.1999 - 12.2001
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Attention to details and accuracy of inward clearing checks
Bank Teller
Planters Development Bank
11.1995 - 12.1998
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Arts - Economics
Saint Louis College
San Fernando, Province Of La Union, Philippines03.1995
Skills
- Operational planning
- Assignment Delegation
- Human Resources
- Employee Hiring
- Training Coordination
Timeline
Department Head, ATM Channel Operation
China Bank Savings
12.2021 - 07.2022
ATM Reconciliation Officer
China Bank Savings
01.2014 - 11.2021
Atm Help Desk Assistant
Planters Development Bank
03.2011 - 11.2014
ATM Reconciliation Assistant
Planters Development Bank
01.2006 - 07.2009
Staff Assistant, Central Operations Department
Planters Development Bank
01.2002 - 12.2005
Signature Verifier, Clearing Section
Planters Development Bank
01.1999 - 12.2001
Bank Teller
Planters Development Bank
11.1995 - 12.1998
Bachelor of Arts - Economics
Saint Louis College
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