HAZEL BALONG-ANGEY
Baguio City
Summary
Dynamic professional with extensive experience at Baguio Country Club Corporation, excelling in billing processes and collections management. Proven track record in improving cash flow and reducing delinquency rates through effective account reconciliation and exceptional client relations. Skilled in financial reporting and internal auditing, fostering collaboration across teams.
Overview
6
6
years of professional experience
Work History
Assistant Billing and Collections Manager
BAGUIO COUNTRY CLUB CORPORATION
03.2024 - Current
- Generated and distributed over 2,000 monthly billing statements to clients.
- Monitored collection processes to ensure timely and accurate posting of payments to client accounts.
- Implemented established strategies to reduce outstanding debts and improve cash flow.
- Collaborated with other departments to resolve billing discrepancies and enhance client relations.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Proactive account monitoring and timely communication by managing over 50 emails, Viber, SMS, and calls daily.
- Conducted investigations of client accounts and payment histories before contacting clients with past-due payments.
- Checked reconciliation reports between bank statements and posted payments in the accounting system.
- Created monthly reports for accounting management.
Junior Internal Auditor
BAGUIO COUNTRY CLUB CORPORATION
06.2022 - 02.2024
- Conducted internal audits to assess compliance with organizational policies and procedures.
- Night audit of over 500 daily revenue transactions.
- Daily reconciliation of sales and inventory reports of multiple sales outlets.
- Performed spot cash counts.
- Collaborated with cross-functional teams to identify areas for process improvement and risk mitigation.
- Prepared detailed audit reports highlighting findings and recommendations for management review.
- Evaluated financial records and operational processes for accuracy and consistency.
- Supported external auditors by providing necessary documentation and insights during audit engagements.
- Assisted in training new staff on internal audit procedures, fostering a culture of knowledge sharing and collaboration within the team.
- Identified and reported audit issues.
- Provided journal entries and performed accounting on accrual basis.
Accounts Receivable Clerk
HAMADA PRINTERS AND PUBLISHERS CORPORATION
09.2019 - 08.2020
- Prepared and mailed invoices and statements to customers, processed payments, and documented account updates.
- Submitted cash and check collections with corresponding receipts to record payments received.
- Managed accounts receivable aging reports to identify overdue accounts.
- Coordinated with sales team to resolve billing discrepancies promptly.
- Developed and maintained relationships with clients for effective collections.
- Assisted in month-end closing activities by reconciling accounts receivable balances.
Education
Bachelor of Science - Accountancy
SAINT LOUIS UNIVERSITY
Baguio City, Philippines07-2018
Skills
- Billing processes
- Collections management
- Cash flow improvement
- Account reconciliation
- Discrepancy resolution
- Financial reporting
- Internal auditing
- Aging report analysis
- Invoice preparation
- Bank reconciliation
Timeline
Assistant Billing and Collections Manager
BAGUIO COUNTRY CLUB CORPORATION
03.2024 - Current
Junior Internal Auditor
BAGUIO COUNTRY CLUB CORPORATION
06.2022 - 02.2024
Accounts Receivable Clerk
HAMADA PRINTERS AND PUBLISHERS CORPORATION
09.2019 - 08.2020
Bachelor of Science - Accountancy
SAINT LOUIS UNIVERSITY