Hazel Ann B. Rivera
Consultant
Naga City
Summary
Knowledgeable Consultant with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and successful in managing multiple priorities with a positive attitude. Demonstrated expertise in problem-solving and client relationship management.
Overview
6
6
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Consultant
House of Representatives
03.2025 - 05.2025
- Provide technical and professional advice relative to the duties and functions of the Committee Chairpersons.
- Appear for and assist in en banc meetings, sub-committee meetings, sectoral and regional consultations.
- Contributed to a positive work environment through effective communication skills and proactive problem-solving abilities.
- Provided administrative support to multiple departments as needed, demonstrating flexibility and adaptability within a dynamic office environment.
- Managed confidential information with discretion while maintaining adherence to policies regarding privacy protection procedures.
- Supported interdepartmental collaboration by facilitating cross-functional meetings and sharing relevant information among teams.
Volunteer Teacher
Salvacion Siruma National High School
02.2024 - 09.2024
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Visa Processor
El Roi Gateway Qnek Visa Consultancy
02.2023 - 06.2023
- Conducts final assessment of the immigration pathway that matches the initial profile qualifications and eligibility of the clients.
- Accomplishes immigration forms on behalf of the applicant and ensure precision, accuracy, validity, and completeness of all information provided.
- Submits accomplished forms and supporting documents to immediate superiors for proofreading and approval before visa lodging.
- Acts as liaison between the company and its clients by communicating and answering inquiries, concerns, updates, announcements, and changes regarding their respective applications.
- Lodges and monitors update on the submitted visa application for the client, and may create explanation letters on behalf of the client when necessary.
- Collates and recognizes all forms and documents to ensure the readiness for the submission of the client’s visa application to Immigration, Refugees, and Citizenship Canada (IRCC).
- Inputs or updates needed information in existing client application monitoring sheets for the reference of immediate superiors, according to the prescribed interval of the Documentation Manager, and update immediate superior/s of received decision letter, either declined or approved, from the Canadian immigration, and provide recommendations accordingly.
- Exhibits versatility by performing the duties for Senior Documentation Analysts, if there are minimal clients under application stage.
- Assists the Manager and Supervisor in the training process of newly hired staffs.
Document Processor - ECA and Document Controller
El Roi Gateway Qnek Visa Consultancy
03.2021 - 02.2023
- Created WES accounts and transcripts request forms for clients.
- Processed payments for clients with foreign credential assessing authorities.
- Monitored client's emails and WES accounts.
- Monitored multiple google sheets in connection with the clients' application status and updates.
- Verified accuracy and completeness of documents to identify deficiencies and recommended corrective actions.
- Advised clients of the necessary actions to be done in connection with their application.
- Resolved clients concerns by responding to their email and calls.
- Trained newly hired document processors under probationary to familiarize the credential assessment process.
- Prepared and submitted weekly reports of the accomplished tasks and list of paid clients for the credential assessment process.
- Coordinated with other departments concerning refund and payment process.
Sales Consultant
El Roi Gateway Qnek Visa Consultancy
08.2020 - 03.2021
- Carried out day-day-day duties accurately and efficiently.
- Assisted clients by answering questions, responding to inquiries and handling telephone requests.
- Presented webinars to clients regarding different immigration programs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Barista
Chachago
11.2019 - 01.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Bachelor of Secondary Education - Technology And Livelihood Education
Bicol State College of Applied Sciences And Techno
Naga City, Philippines 04.2001 -
Skills
Document organization
Additional Information
Licensing Body: Professional Regulation Commission
Professional Status: Professional Teacher
Licensing Body: Land Transportation Office
Status: Non-Professional Driver
Certification
• Developing Resilience
References
Rica Mae Panganiban General Supervisor
El Roi Gateway Qnek Visa Consultancy Naga City
+63 995 106 3165
Sharlene De Loyola Visa Processor
El Roi Gateway Qnek Visa Consultancy Naga City
+63 948 759 6593
Timeline
Consultant
House of Representatives
03.2025 - 05.2025
Volunteer Teacher
Salvacion Siruma National High School
02.2024 - 09.2024
Visa Processor
El Roi Gateway Qnek Visa Consultancy
02.2023 - 06.2023
• Developing Resilience
08-2021
• Human Resources and Conflict Management
08-2021
• Mental Health for Educators
08-2021
Document Processor - ECA and Document Controller
El Roi Gateway Qnek Visa Consultancy
03.2021 - 02.2023
Sales Consultant
El Roi Gateway Qnek Visa Consultancy
08.2020 - 03.2021
• Mastering Qualitative and Quantitative Research Writing: "Backbone of Professional Lifelong Learners"
02-2020
Barista
Chachago
11.2019 - 01.2020
Bachelor of Secondary Education - Technology And Livelihood Education
Bicol State College of Applied Sciences And Techno
04.2001 -
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