Haylanee Azagra
Bacolod City, Province Of Negros Occidental
Summary
Dynamic professional with extensive experience in executive support and office management, recognized for exceptional organizational and multitasking abilities. Expertise in coordinating schedules, managing communications, and handling confidential information with discretion. Committed to fostering team collaboration and driving high-impact results while demonstrating adaptability and reliability in fast-paced environments. Proficient in calendar management, travel arrangements, and project coordination, ensuring seamless operations that enhance overall efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Specialist, Operations Support
Concentrix
04.2025 - Current
- Managed executive calendars, scheduling meetings and appointments efficiently.
- Coordinated travel arrangements, optimizing itineraries for time and cost-effectiveness.
- Prepared comprehensive reports and presentations for senior leadership review.
- Facilitated communication between departments, streamlining workflow and information sharing.
- Served as primary point of contact for internal and external stakeholders, ensuring effective collaboration.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Created expense reports, budgets, and filing systems for management team.
- Coordinated and executed special projects.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Project Coordinator
Ubiquity Global Services Philippines Inc.
03.2023 - 12.2024
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CX Operations Compliance Officer
Ubiquity Global Services Philippines Inc.
12.2022 - 03.2023
- Ensures that the Managers comply to meet the given deadline of their reports/tasks (e.g Program updates, Dashboard, ASOT Validation, Incentive File, Payroll/Disputes, and etc.)
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Ensures that operations leaders comply with the internal policies and company legal procedures to remain the environment/working space conducive and safe
- Maintain minutes of the meeting.
- Facilitated communication between departments, ensuring timely updates on compliance changes and their impact on operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Facilities & Administration Specialist
Ubiquity Global Services Philippines Inc.
06.2020 - 11.2022
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Maintained an organized office environment with proper inventory management, ensuring that all supplies were readily available for staff use.
- Improved office communication by organizing regular meetings, implementing clear guidelines, and providing timely updates on tasks.
- Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
- Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated smooth travel arrangements for executives by handling flight bookings, accommodations, transportation logistics, and itineraries in a timely manner.
- Reduced operational costs by negotiating with vendors, securing favorable contract terms for office supplies and services.
ACDC Executive Assistant
Almana Construction Development Corporation
07.2019 - 04.2020
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Filed paperwork and organized computer-based information.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Executive Assistant
Marley 888 Corporation
12.2018 - 07.2019
- Coordinated executive schedules and meetings ensuring optimal time management and prioritization of key tasks.
- Managed communication between executives and stakeholders, fostering strong relationships and facilitating information flow.
- Streamlined office procedures, improving efficiency in document management and administrative support.
- Developed comprehensive travel itineraries, optimizing logistics for domestic and international trips.
- Assisted in project planning by organizing agendas, taking minutes, and tracking action items for follow-up.
- Implemented digital filing system enhancing accessibility and reducing retrieval time for critical documents.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Education
Bachelor of Arts - Political Science
University of Saint La Salle
Bacolod City, Province Of Negros Occidental, Philippines03-2018
High School Diploma -
St. Joseph School La Salle
Bacolod City, Province Of Negros Occidental, Philippines03-2014
Skills
- Process improvement strategies
- Calendar management proficiency
- Exceptional interpersonal skills
- Meticulous attention to detail
- Administrative skills
- Executive support expertise
- Excellent active listener
- Effective problem solving
- Strong organizational skills
- Adaptable to change
- Expert time management
- Event planning expertise
Certification
- Occupational First Aid and Basic Life Support Training.
- BOSH Safety Officer 2 Training.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
French
Elementary (A2)
Spanish
Elementary (A2)
Filipino
Bilingual or Proficient (C2)
Timeline
Senior Specialist, Operations Support
Concentrix
04.2025 - Current
Project Coordinator
Ubiquity Global Services Philippines Inc.
03.2023 - 12.2024
CX Operations Compliance Officer
Ubiquity Global Services Philippines Inc.
12.2022 - 03.2023
Facilities & Administration Specialist
Ubiquity Global Services Philippines Inc.
06.2020 - 11.2022
ACDC Executive Assistant
Almana Construction Development Corporation
07.2019 - 04.2020
Executive Assistant
Marley 888 Corporation
12.2018 - 07.2019
Bachelor of Arts - Political Science
University of Saint La Salle
High School Diploma -
St. Joseph School La Salle