Haylanee Azagra
Summary
Results-oriented professional with expertise in project coordination and process improvement. Skilled in driving initiatives to streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs, always focused on achieving objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator
Ubiquity Global Services Philippines Inc.
03.2023 - 12.2024
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Photocopied, distributed and emailed documents to project managers.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
CX Operations Compliance Officer
Ubiquity Global Services Philippines Inc.
12.2022 - 03.2023
- Ensures that the Managers comply to meet the given deadline of their reports/tasks (e.g Program updates, Dashboard, ASOT Validation, Incentive File, Payroll/Disputes, and etc.)
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Chase and collate the liquidation report of the Managers monthly budget request.
- Administrative and clerical tasks.
- Involves in Operations engagement/activities (e.g. Logistics).
- Ensures that operations leaders comply with the internal policies and company legal procedures to remain the environment/working space conducive and safe
- Prepare and distribute employees monthly meal stub.
- Maintain minutes of the meeting.
- Facilitated communication between departments, ensuring timely updates on compliance changes and their impact on operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Facilities & Administration Specialist
Ubiquity Global Services Philippines Inc.
06.2020 - 11.2022
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Maintained an organized office environment with proper inventory management, ensuring that all supplies were readily available for staff use.
- Improved office communication by organizing regular meetings, implementing clear guidelines, and providing timely updates on tasks.
- Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
- Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated smooth travel arrangements for executives by handling flight bookings, accommodations, transportation logistics, and itineraries in a timely manner.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Reduced operational costs by negotiating with vendors, securing favorable contract terms for office supplies and services.
ACDC Executive Assistant
Almana Construction Development Corporation
07.2019 - 04.2020
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Filed paperwork and organized computer-based information.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
English Tutor (Seasonal)
OK English Academy
06.2018 - 08.2018
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Motivated students with accurate feedback and positive reinforcement.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Administered standardized tests to assess student strengths and weaknesses.
Education
Bachelor of Arts - Political Science
University of Saint La Salle
Bacolod City, Province Of Negros Occidental, Philippines03-2018
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Decision-making
- Critical thinking
- Flexible and adaptable
- Customer service
- Team leadership
- Procurement
- Technical support
- Attention to detail
Certification
- Basic Occupational Safety and Health Training for Safety Officer 2 (August 23, 2024)
- Occupational First Aid and Basic Life Support Training (May 29,2024).
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
French
Elementary (A2)
Timeline
Project Coordinator
Ubiquity Global Services Philippines Inc.
03.2023 - 12.2024
CX Operations Compliance Officer
Ubiquity Global Services Philippines Inc.
12.2022 - 03.2023
Facilities & Administration Specialist
Ubiquity Global Services Philippines Inc.
06.2020 - 11.2022
ACDC Executive Assistant
Almana Construction Development Corporation
07.2019 - 04.2020
English Tutor (Seasonal)
OK English Academy
06.2018 - 08.2018
- Basic Occupational Safety and Health Training for Safety Officer 2 (August 23, 2024)
- Occupational First Aid and Basic Life Support Training (May 29,2024).
Bachelor of Arts - Political Science
University of Saint La Salle
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