Hayfa L. Embat
San Simon
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Advisor
Concentrix
05.2023 - 03.2025
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Managed approximately 30 incoming calls per day from customers.
Project Development Assistant
National Mapping and Resource Information Authority (NAMRIA)
10.2015 - 01.2019
- Responsible in receiving and distributing communication letters in different branches of NAMRIA
- Handled the Deputy Administrator's admin tasks, scheduling of meetings, booking flights, securing all of his needs prior to his meetings
- Completed projects in alignment with target deadlines and financial objectives.
- Adept in utilizing Google workspace, Zoom, Outlook, and Microsoft Office tools.
Store Manager
The Coffee Bean and Tea Leaf
08.2009 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by 80% in implementing cost-saving measures and efficient inventory management strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Bartender
Dusit Hotel Nikko
07.2003 - 04.2004
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Boost customer experience with engaging conversations and personalized drink recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bachelor of Science - Hotel And Restaurant Management
University of The Assumption
Skills
Call Center Management
Exceptional Customer Service
Effective Complaint Resolution
Client Relationship Management
Additional Information
Civil Service Eligible
Personal Information
Title: Customer Service Representative
Hobbies and Interests
Volunteer work and feeding programs for the community
Timeline
Advisor
Concentrix
05.2023 - 03.2025
Project Development Assistant
National Mapping and Resource Information Authority (NAMRIA)
10.2015 - 01.2019
Store Manager
The Coffee Bean and Tea Leaf
08.2009 - 01.2011
Bartender
Dusit Hotel Nikko
07.2003 - 04.2004
Bachelor of Science - Hotel And Restaurant Management
University of The Assumption
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