Volunteer work and feeding programs for the community
Hayfa L. Embat
Customer Service Representative
Pampanga
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Advisor
Concentrix
05.2023 - 03.2025
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Project Development Assistant
National Mapping and Resource Information Authority (NAMRIA)
10.2015 - 01.2019
- Responsible in receiving and distributing communication letters in different branches of NAMRIA
- Handled the Deputy Administrator's admin tasks, scheduling of meetings, booking flights, securing all of his needs prior to his meetings
- Completed projects in alignment with target deadlines and financial objectives.
Store Manager
The Coffee Bean and Tea Leaf
08.2009 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Bartender
Dusit Hotel Nikko
07.2003 - 04.2004
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
BS - Hotel and Restaurant Management
University of The Assumption
06.1999 - 04.2003
Skills
Online Community Engagement
Adaptability and flexibility
Strong Interpersonal Skills
Client Relationship Management
Active Listening Skills
Teamwork and collaboration
Additional Information
Civil Service Eligible
Interests
Timeline
Advisor
Concentrix
05.2023 - 03.2025
Project Development Assistant
National Mapping and Resource Information Authority (NAMRIA)
10.2015 - 01.2019
Store Manager
The Coffee Bean and Tea Leaf
08.2009 - 01.2011
Bartender
Dusit Hotel Nikko
07.2003 - 04.2004
BS - Hotel and Restaurant Management
University of The Assumption
06.1999 - 04.2003