HAYDEE KIETH SOLLANO DANIAC

Work History

Customer Advisor

SECURITY BANK CORPORATION

Paranaque City

03.2017 - Current

Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Documented customer interactions in internal database to maintain complete customer service history.
Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
Researched and resolved account and service problems with friendly, knowledgeable support.
Listened to customers in actively to assess issues and provide accurate information.
Documented customer concerns and inquiry resolutions in internal computer system.
Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Developed comprehensive training materials and conducted training sessions for customer service agents.
Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Monitored customer service performance to enforce quality and accuracy standards.
Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.

Cashier/ Staff

YELLOWCAB FOOD CORP

Makati City

03.2011 - 02.2017

Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Addressed customer needs and made product recommendations to increase sales.
Greeted customers entering store and responded promptly to customer needs.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Worked closely with shift manager to solve problems and handle customer concerns.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Built relationships with customers to encourage repeat business.
Upsold additional products and services to customers, increasing revenue.
Assisted customers with returns, refunds and resolving transaction issues.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Worked with floor team and managers to meet wide range of customer needs.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Monitored self-checkout systems and provided help in resolving complex problems.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cashier/Front of House Staff

SHAKEYS Food Corp.

Paranaque City

02.2010 - 02.2011

Staff (Boh & Foh
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Greeted customers entering store and responded promptly to customer needs.
Answered questions about store policies and addressed customer concerns.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Upsold additional products and services to customers, increasing revenue.
Built relationships with customers to encourage repeat business.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card and check transactions to complete customer purchases.
Processed refunds and exchanges in accordance with company policy.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Responded promptly to requests for assistance, spills and customer inquiries.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.

Service Crew / Cashier

JOLLIBEE Food Corp.

Paay City

05.2009 - 09.2009

Welcomed customers and helped determine their needs.
Greeted customers entering store and responded promptly to customer needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Upsold additional products and services to customers, increasing revenue.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Used POS system to enter orders, process payments and issue receipts.
Maintained current knowledge of store promotions and highlighted sales to customers.
Operated cash register to record transactions accurately and efficiently.
Responded promptly to requests for assistance, spills and customer inquiries.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.

Summary

Overview

Work History

Customer Advisor

Cashier/ Staff

Cashier/Front of House Staff

Service Crew / Cashier

Education

Bachelor of Science - Marketing Management

Bachelor Of Science - Chemical Engineering

Secondary School -

Grade School -

Grade School -

Skills

Certification

Timeline

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