Hatch Villanueva
Process Associate For Media Advisory And Intel
Pateros
Summary
Dedicated BPO professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Process Executive - Media Advisory and Intel
Cognizant Technologies Solutions
05.2023 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Sr. Specialist II
JPMorgan Chase and Co.
05.2022 - Current
- Company Overview: Sector: Transactional, Full Mortgage and Home Equity Accounts
- The role is part of the Client support where client has already an approved mortgage with Chase. The task revolves in answering inbound calls catering client inquiries in mortgage, how to pay and among other things document requests.
- Ad hoc tasks include:
- -Team POC
- -Huddle Facilitator
- The Metrics for a Mortgage Specialist:
- -CSAT
- -Quality
- -Adherence
- Duration: May 16, 2022 up to Present
Title Analyst I
JPMorgan Chase and Co.
12.2021 - 05.2022
- Company Overview: Sector: Mortgage Originations
- The role is part of the originations team where a client is still undergoing a process in acquiring a mortgage with Chase. And as a title analyst we are task to review the consistency of data, i.e. names of the buyers, sellers, checking for red flags like liens and restrictions that our internal client the “title companies” has found in their research.
- Ad hoc tasks assigned to me by my direct manager includes:
- 1. Preparing the overview of the daily goal.
- 2. Sending the End of day Report
- 3. And attendance Check
- The metrics for Title analyst is straightforward.
- -Quality
- -Productivity
- -Attendance
- Duration: December 6, 2021, up to May 16, 2022
Jr. Sales Executive
InterCommerce Network Services Inc.
05.2018 - 11.2021
- Company Overview: Sector: Information Technology, Supply Chain Management
- The Role covers from start to finish of every service we offer. INS is an IT Company, and our products are the systems and software that digitize the manual processes of our clients. My role includes collaborating with system developers, up to the training and support to our end-users.
- -Ad hoc tasks includes marketing and sales of our current and future services.
- -Report compilation of sales stats and client engagement.
- -Lastly is Safe keeping of documents.
- Duration: May 2018 up to November 24, 2021
Education
Bachelor of Science - Customs Administration
John B. Lacson Colleges Foundation Inc.
Alijis Bacolod City, Negros Occidental04.2017
Skills
- Self-Management and Administration: Advanced - Grooming, self-presentation Detail Oriented Time management
- Communication Skills (Written and Oral-Conversational): Advanced - Good Communication skills ie oral, written and conversational Being able to understand and deliver messages with less to no error
- Computer Literate, MS Office software (Word, Excel, PowerPoint): Advanced - Knowledgeable in computer technology and software’s necessary for delivering the work required
Problem resolution
Customer relations
Quality management
Disclaimer
All information written in this resume, are true and valid to the best of my knowledge. Hatch E. Villanueva
Sketch Artist
My art is centered on digital painting and drawing, allowing me to create visually compelling subjects through both refined, finished works and expressive initial sketches. I strive to showcase a strong foundation in draftsmanship, which supports the intricate detail and composition I bring into my digital paintings. I effectively utilize the versatility of digital media to explore a range of concepts, from dynamic ideation to final, polished pieces.
Timeline
Process Executive - Media Advisory and Intel
Cognizant Technologies Solutions
05.2023 - Current
Operations Sr. Specialist II
JPMorgan Chase and Co.
05.2022 - Current
Title Analyst I
JPMorgan Chase and Co.
12.2021 - 05.2022
Jr. Sales Executive
InterCommerce Network Services Inc.
05.2018 - 11.2021
Bachelor of Science - Customs Administration
John B. Lacson Colleges Foundation Inc.