HASMINE FLORES

• Ordered and requested supplies to maintain bar inventory
• Prepared hot and cold beverages, including coffee, tea, fresh fruit shakes, and house blend shakes
• Mixed ingredients for simple house desserts
• Replenished straws and napkins and restocked ice levels
• Checked and maintained soda fountain's CO2 and BIB soda syrup levels
• Took out garbage, swept, and mopped floor.
• Maintained sanitation, health, and safety standards in work area
• Assisted in opening and closing procedures.
• Trained new employees on company policies and procedures, contributing to cohesive team atmosphere and improved overall performance
• Reduced operational costs by identifying inefficiencies within existing processes and recommending improvements to management
• Kept work areas clean, organized, and safe to promote efficiency and team safety

• Welcomed customers and took orders at counter
• Managed cash transactions and maintained accurate sales records
• Followed food safety and sanitation guidelines
• Served food and beverages to guests
• Assisted in opening and closing procedures.
• Enhanced customer satisfaction by providing efficient and friendly service
• Maintained clean and organized work environment for improved customer experiences
• Kept customers and crew areas organized
• Prepared food items accurately and quickly, adhering to strict food safety guidelines
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations
• Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing
• Cooked, prepared and bagged food for customers
• Promoted safe dining experience by enforcing proper sanitization practices among team members during shifts

Welcomed and escorted guests to tables

• Presented menu and took food and beverage orders
• Served food and beverages to guests and checked for customer satisfaction
• Issued bills and received payments
• Arranged table settings and kept dining area clean and presentable
• Maintained knowledge of menu and checked product availability
• Ensured adherence to sanitation, health, and safety standards.
• Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged repeat business
• Supported management in maintaining high level of customer satisfaction by consistently delivering exceptional service and fostering loyalty among patrons
• Collaborated with kitchen staff to ensure timely delivery of meals, resulting in positive customer feedback
• Assisted in maintaining clean and organized dining area for enjoyable guest experience

• Dispatched food orders to service personnel, ensuring accuracy and quality
• Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
• Maintained clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods
• Collaborated with team members to ensure seamless coordination during peak service hours
• Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date
• Learned other teammates' work tasks to train as backup
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
• Received commendations from management for exceptional work ethic and dedication to kitchen team's success
• Participated in regular team meetings to discuss areas for improvement and strategies for continued growth within role of Kitchen Staff Member
• Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients.
• Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Contributed to positive workplace culture through strong teamwork, open communication, and commitment to excellence
• Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts
• Enhanced customer satisfaction with timely meal preparation and consistent quality
• Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste

• Processed guest payments and managed reservations
• Assigned rooms to guests and handled complaints, requests, and questions
• Interacted with customers by phone, email, or in-person to provide information
• Enhanced customer satisfaction by providing timely and accurate information in response to inquiries
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Ensured welcoming atmosphere for guests with efficient check-in and check-out procedures
• Handled payments efficiently using company's billing software which contributed to improved financial record keeping
• Assisted management with administrative tasks such as data entry, filing, and report generation as required
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences
• Maintained clean reception area to promote positive, professional environment for clients
• Contributed to company's positive image by consistently delivering exceptional service to clients and visitors
• Provide tourist spot information to guests

Greeted and escorted customers to tables

• Managed over 50 customer calls per day.
• Checked customer satisfaction, presented bills, and received payments
• Mixed alcoholic and non-alcoholic beverages
• Prepared hot and cold beverages
• Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature
• Handled cash transactions accurately, resulting in balanced registers at end of each shift
• Received praise from customers regularly due to exceptional service provided throughout their meal
• Set up tables according to restaurant guidelines, presenting welcoming ambiance for diners upon arrival
• Resolved customer concerns promptly, fostering positive dining atmosphere
• Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities
• Maintained cleanliness of dining room and food stations
• Coordinated with other Dining Crew Members during high-traffic periods for optimal teamwork and efficiency in serving guests swiftly
• Enhanced customer satisfaction by providing efficient and friendly table service

• Dispatched food to service personnel ensuring adherence to standards
• Prepared ingredients, sauces, dips, and salads
• Managed garbage disposal and kitchen cleanliness.
• Enhanced workplace safety by adhering to proper handling techniques when using knives, cleaning chemicals, and other hazardous materials
• Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment
• Supported kitchen staff during peak times, ensuring timely completion of tasks without compromising quality
• Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized
• Developed strong time management skills by prioritizing tasks and working efficiently under pressure to meet deadlines in fast-paced environment
• Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes
• Safeguarded food safety standards by properly storing ingredients according to temperature requirements
• Reduced waste by monitoring inventory levels and informing management of low stock items for prompt reordering
• Facilitated smooth service during high-volume periods by efficiently restocking supplies and cleaning workstations as needed
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
• Gently moved glassware, crystal, and other delicate items to prevent breakage
• Plated and presented food following chef requirements
• Learned other teammates' work tasks to train as backup
• Stepped into additional roles during busy times to boost coverage of important stations
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs