Hasan Saleh
Dubai
Summary
Operations management professional with significant experience in enhancing operational efficiencies and leading high-performing teams. Known for meticulous approach to process improvement and commitment to achieving organizational goals. Recognized for strong leadership skills and ability to adapt to dynamic business needs while ensuring collaborative success.
Overview
23
23
years of professional experience
Work History
Area Manager of Operations
Grandiose
03.2023 - 11.2024
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
Store Manager
GMG Geant Franprix Monoprix Dubai
01.2022 - 02.2023
- Managing the daily store operations
- Managing the total store sales turnover and margin
- Controlling the stock level to maintain a healthy stock position
- Enforce safety, health and security rules within the store
- Briefing the staff on daily basis to ensure a smooth operation
- Providing exceptional customer services to high end consumers, regularly including direct email and phone contact, and relationship building
- Presenting the store monthly result with the directors
Store General Manager
Al Meera
02.2020 - 12.2021
- Reporting directly to country director.
- Deliver excellent service to ensure high levels of customer satisfaction
- Motivate my team to meet sales objectives by training and mentoring them on daily basis
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Hire, train, and oversee new staff and managers
- Respond to customer complaints and concerns in a professional manner
- Ensure store compliance with health and safety regulations
- Develop and arrange promotional material and in-store displays
- Prepare detailed reports on buying trends, customer requirements, and profits
- Undertake store administration duties such as managing store budgets and updating financial records
- Monitor inventory levels and order new items
- Attending the weekly country store general managers meeting at head office
- Weekly meeting with the merchandise managers to plan the promotional activity and advertising leaflet
- Job Profile
Department Head FMCG & LHH
Majid Al Futtaim Retail (Carrefour-Muscat, Oman)
09.2001 - 01.2020
- Department Head FMCG, LHH & HHH
- (Housewares & House equipment’s and toys, Sport, Camping, DIY, Car, stationary Luggage sections
- Electronics departments
- Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department
- Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions
- Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed
- Respect national concepts application in the department
- Monitor inventory stock and reorder when inventory drops to a specified level
- Participate with management team to the stores strategic plan and guarantee its proper execution
- Enforce (Customers) safety, health and security rules within the department
- Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees)
- Carry out the annual Performance Analysis and negotiate the objectives with the team members and suggest training actions needed for the development of the department
- Identify Potential Employee and suggest career Development
- Contribute to the store’s training plan and guarantee the execution and follow up of the department’s training plan
- Ensure assortments are aligned with each store’s specific cultural, economic and social features
- Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country
- Develop the price image and freshness image
- Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts
- Attend customers when they need support, listen to their requirements and offer solutions
- Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards
- Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans
- Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class
- Identify financial risk for the department and liaise with the head Office for an action plan
- Ensure the financial process in his department in term of Financial KPIs, Budget and DOA; to secure the return of investment on current operating projects
- Job Profile
Education
MBA -
Gate international
05.2015
B.COM - undefined
Syrian Private University
04.1998
Skills
- Managements P&L, Operations Management, Money management, Inventory control, Team Managements, Training of the team
LNGG
English, Arabic
Hobbies and Interests
Watching movies & Gym & Travelling.
Disclaimer
I hereby declare that the information provided above is authentic and true to the best of my knowledge and belief. Any further information can be furnished as and when it required. Place: Dubai- United Arab Emirates LinkedIn: Hasan Saleh
Timeline
Area Manager of Operations
Grandiose
03.2023 - 11.2024
Store Manager
GMG Geant Franprix Monoprix Dubai
01.2022 - 02.2023
Store General Manager
Al Meera
02.2020 - 12.2021
Department Head FMCG & LHH
Majid Al Futtaim Retail (Carrefour-Muscat, Oman)
09.2001 - 01.2020
B.COM - undefined
Syrian Private University
MBA -
Gate international
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