HARY FLAVIANO

Results-driven professional with over 10 years of experience in operations, administration, customer service, sales, and team leadership across fast-paced, service-driven environments. Proven ability to coordinate projects, streamline workflows, manage schedules, support cross-functional teams, and build strong client relationships while ensuring operational efficiency and exceptional service delivery. Highly organized, detail-oriented, and proactive, with strong communication, problem-solving, and time management skills. Recognized for taking ownership, adapting quickly to changing priorities, and consistently delivering accurate, high-quality results that contribute to organizational success.

2023 – 2026 · El Nido Resorts, Pangulasian Island

Guest Activity & Marine Sports Supervisor

• Led luxury operations for high-net-worth individuals and executive clientele in one of the Philippines' premier island resorts.

Revenue growth

250%

Cost reduction

60%

On-time execution

100%

• Drove 250% annual revenue growth by designing and executing targeted upselling strategies and curating bespoke premium experience packages for VIP guests.
• Slashed fuel and outsourced boat rental costs by 60% through workforce optimization, vendor renegotiation, and smarter resource scheduling — all without compromising luxury service standards.
• Maintained 100% on-time execution across all guest arrivals, departures, island transfers, and curated itineraries, ensuring zero disruptions to the guest journey.
• Served as the single point of contact between guests and five internal departments — Front Office, Housekeeping, Engineering, F&B, and Operations — resolving concerns proactively and in real time.
• Mentored and coordinated a cross-functional marine and activities team, tracking action items daily to ensure zero missed deadlines and consistent service excellence.

2022 – 2023 · Southwest Tours (Boracay) Inc.

Project Manager

• Directed end-to-end transportation and logistics projects across Boracay's busiest tourist corridors.
• Managed concurrent multi-team transportation projects from scope definition to delivery, consistently hitting milestones on schedule and within budget.
• Negotiated with transportation providers and service partners to reduce operational costs while maintaining high-quality customer service standards.
• Coordinated with government agencies, clients, and external partners to ensure full compliance with transportation and safety regulations across all project phases.
• Delivered regular KPI and milestone progress reports to leadership, keeping all stakeholders aligned and enabling data-driven decisions.
• Built and led cross-functional teams across multiple simultaneous projects, assigning tasks and enforcing accountability to achieve100% on-time completion.

2019 – 2020 · Southwest Tours (Boracay) Inc.

Sales & Marketing Supervisor

• Oversaw revenue generation, team performance, and full-cycle travel operations in a competitive tourism market.
• Led the Sales, Reservations, and Operations teams simultaneously, driving consistent achievement of revenue targets while sustaining high customer satisfaction.
• Developed and launched strategic marketing campaigns that expanded brand presence and generated a measurable increase in qualified inbound leads.
• Designed personalized tour packages and travel itineraries tailored to client needs, directly contributing to increased repeat bookings and client retention.
• Managed escalated guest issues — including last-minute re-bookings, flight disruptions, and itinerary overhauls — with swift, solutions-first resolutions that protected guest satisfaction scores.

2016 – 2019 · Southwest Tours (Boracay) Inc.

Sales & Marketing Associate

• Built a strong client base through consultative selling and seamless travel coordination, rising to lead cruise arrival operations.
• Consistently met and exceeded sales targets through consultative selling and the creation of tailored travel packages aligned with individual client preferences and budgets.
• Led the Cruise Ship Arrival Team in Boracay, coordinating ground handling, logistics, and transportation for high-volume passenger arrivals with zero operational failures.
• Managed end-to-end flight booking and itinerary change requests for clients and cruise passengers, ensuring seamless travel experiences even under disruption.
• Built and maintained long-term client relationships that generated sustained repeat business and strong word-of-mouth referrals