SCM
Open To Work
HARY FLAVIANO
Administrative Assistant
New Washington,Aklan
Work Preference
Summary
Detail-oriented operations support professional with over a decade of experience in hospitality, customer service, sales, and logistics. Skilled in optimizing tracking systems, managing documentation and invoicing, and resolving customer issues. Capable of coordinating cross-functional teams and vendors to enhance workflow efficiency and ensure smooth operations.
Overview
2
2
Language
8
8
Certifications
10
10
years of professional experience
Work History
Guest Activity and Marine Sports Supervisor
El Nido Resorts - Pangulasian Island Resort
11.2023 - 06.2026
- Coordinated daily marine operations, guest activities, schedules, transfers, team assignments, and logistics to ensure on-time service delivery and accurate operational tracking.
- Maintained operational records, activity schedules, resource plans, and team coordination notes to support smooth reporting, accountability, and management visibility.
- Supported procurement, inventory monitoring, vendor coordination, fuel usage tracking, outsourced boat rental records, and cost-control initiatives that reduced fuel and boat rental Cost of Sales by 50%-60%.
- Prepared and reviewed operational updates, guest activity information, and revenue-related details to support planning, reporting, and decision-making.
- Achieved yearly departmental revenue target by 200%-300% through upselling support, guest coordination, package tracking, and consistent follow-through on premium service requests.
- Developed and implemented marine sports programs, enhancing guest engagement and satisfaction levels.
- Supervised daily operations of water sports activities, ensuring safety compliance and equipment maintenance.
- Trained and mentored new staff on guest service protocols and operational procedures to streamline processes.
- Coordinated logistics for marine excursions, providing guests with informative briefings and personalized experiences.
Project Manager
Southwest Tours (Boracay) Inc.
07.2022 - 10.2023
- Managed administrative coordination for transportation and guest transfer projects, including schedules, task lists, stakeholder updates, and progress tracking.
- Prepared project updates, operational reports, and documentation that improved visibility on timelines, risks, service issues, and completed deliverables.
- Coordinated with clients, vendors, service providers, and internal teams to confirm requirements, resolve issues, and keep daily operations aligned.
- Tracked passenger transfers, arrival details, logistics requirements, and service execution to support safe, timely, and organized guest movement.
- Supported workflow improvements by identifying recurring operational concerns, escalating risks, and coordinating practical solutions with team leaders.
Operations Customer Service Representative
TELUS International Philippines
08.2021 - 06.2022
- Provided phone-based customer support to Uber riders and Uber Eats delivery partners, handling trip concerns, account issues, payment inquiries, refunds, and platform requests.
- Resolved fare disputes, delivery concerns, payment discrepancies, and account access issues while documenting each case accurately in internal systems.
- Managed a high volume of inbound calls while meeting service-level agreements, quality standards, and productivity targets.
- Escalated technical and operational issues to internal teams, maintained clear case notes, and identified recurring concerns for process improvement.
Customer Service Representative
Inspiro Relia Inc.
07.2020 - 07.2021
- Provided chat-based support for Shopee Brazil users, assisting with order concerns, refunds, returns, payment inquiries, account issues, and marketplace questions.
- Maintained accurate documentation of customer interactions, issue details, resolutions, and follow-up actions in support systems.
- Reviewed product listings for title, description, image, attribute, and policy accuracy, helping maintain clean marketplace data and compliance.
- Handled escalations with professionalism and empathy while meeting productivity, quality, and response-time expectations.
Sales and Marketing Supervisor
Southwest Tours (Boracay) Inc.
08.2019 - 10.2020
- Supervised sales, reservations, and operations teams while supporting booking coordination, client communication, travel documentation, and daily service tracking.
- Created customized travel itineraries, quotations, tour packages, and booking records based on client requirements, budget, and schedule.
- Monitored sales activities, customer inquiries, reservations, and passenger movement to help ensure organized handoffs between sales and operations teams.
- Managed escalated customer concerns, itinerary changes, rebookings, and travel disruptions while maintaining clear documentation and timely follow-up.
Sales and Marketing Associate
Southwest Tours (Boracay) Inc.
08.2016 - 08.2019
- Built strong client relationships through timely communication, accurate information, and dependable follow-through on service requests.
- Monitored guest inquiries, reservations, cruise ship arrivals, transfer details, and tour logistics to ensure seamless daily operations.
- Collaborated with reservations, transportation, operations, and customer service teams to confirm arrangements and address travel concerns.
- Cultivated strong client relationships through timely communication, accurate information, and consistent follow-through on service requests.
Education
Bachelor of Science - Computer Science
Northwestern Visayan Colleges
Kalibo, Aklan, Philippines01-2015
Skills
Customer management
Operations coordination
Administrative coordination
Equipment management
Document management
Activity tracking
Accomplishments
- Documented and resolved client issue which led to client satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Increased office productivity 65% by implementing numerous process improvements.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Responded to over 40 customer inquiries each day.
Software
SAP
QuickBooks Online
Google Workspace
Microsoft Office
Canva
Claude
Chat GPT
Asana
Spark Mail
Certification
Bookkeeping Using QuickBooks Online | Online Training | 2026
Timeline
Guest Activity and Marine Sports Supervisor
El Nido Resorts - Pangulasian Island Resort
11.2023 - 06.2026
Project Manager
Southwest Tours (Boracay) Inc.
07.2022 - 10.2023
Operations Customer Service Representative
TELUS International Philippines
08.2021 - 06.2022
Customer Service Representative
Inspiro Relia Inc.
07.2020 - 07.2021
Sales and Marketing Supervisor
Southwest Tours (Boracay) Inc.
08.2019 - 10.2020
Sales and Marketing Associate
Southwest Tours (Boracay) Inc.
08.2016 - 08.2019
Bachelor of Science - Computer Science
Northwestern Visayan Colleges