Haryeth Carlos
Barista
San Roque, San Luis, Pampanga
Summary
Driven Barista with proven expertise in beverage preparation and espresso machine operation, honed at Alshaya Group. Excelled in creating a welcoming atmosphere, boosting sales through personalized service. Adept at multitasking, ensuring cleanliness, and enhancing team efficiency. Achieved consistently high customer satisfaction scores, underscoring a commitment to quality and teamwork.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Barista
Alshaya Group
11.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Hotel Staff Member OJT
Privato Hotel
Pasig City
09.2018 - 11.2018
- Maintained clean, safe, and welcoming environment to create positive first impression for hotel visitors.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Collected room deposits, fees, and payments.
Education
Bachelor of Industrial Technology - Food Service Management
Bulacan State University
Bustos, Province Of Bulacan, Philippines 08.2019 - 09.2021
High School Diploma -
Saint Joseph School of Candaba
Candaba, Province Of Pampanga, Philippines 06.2010 - 04.2014
GED -
Saint Joseph School of Candaba
Candaba, Province Of Pampanga, Philippines 06.2004 - 06.2010
Skills
Beverage Preparation
Espresso machine operation
Opening and closing duties
Cash Handling
Team Player
Cleanliness
Friendly and outgoing
Ordering Procedures
Up-selling
Exceptional customer service
Safe Food Handling
Timeline
Barista
Alshaya Group
11.2022 - Current
Bachelor of Industrial Technology - Food Service Management
Bulacan State University
08.2019 - 09.2021
Hotel Staff Member OJT
Privato Hotel
09.2018 - 11.2018
High School Diploma -
Saint Joseph School of Candaba
06.2010 - 04.2014
GED -
Saint Joseph School of Candaba
06.2004 - 06.2010
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