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HARVY O. REMOT
Customer Service Representative
Midsayap
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
VXI Global Holdings
Davao City
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Information System Officer
DAR
Kidapawan City, North Cotabato
02.2021 - 07.2024
- Assist in the preparation and sending of preliminary Notice of Meeting to all collective owners including the arrangement of venues and transportation.
- Ensures that all available materials prior and during the conduct of field validations are complete.
- In the preliminary meeting I gather information data of agrarian reform beneficiary (ARB).
- Validates the result of information gathered by the validating team.
- Assists in uploading data generated in the field validation in collaboration with provincial MISS staff.
- Assist in the preparation and posting notice of consultation meeting to ARBs, during such meetings again gathers additional data needed in the parcelization of the Collective Certificate of Land Ownership Award (CCLOA).
- Secure Posting Compliance.
- Prepared Individual Land Distribution Folders (ILDF).
- Prepares transmittal of ILDF to the main office subject for the generation of registration and issuance of the Individual Computerized title or the new collective title.
- Other reports as may be required by the office from time to time.
- Compliance to all mandatory, statutory and regulatory requirements.
- Developed custom applications for improved data management, resulting in increased productivity.
- Stayed abreast of industry trends and emerging technologies, making recommendations for strategic investments that would benefit the organization.
Account Analyst
Cotabato Electric Cooperative, Inc.
Midsyap, North Cotabato
12.2005 - 12.2020
- Organize an efficient work force and plans daily schedule of associates.
- Supervise customer’s complaint and takes action of the matter.
- Monitor daily bank and office collection and sees to it that proper cash deposit in the area of jurisdiction is being maintained.
- Checks official electric bill receipts generated and likewise materials stock within the area office.
- Supervise and make follow ups the strict implementation of branch office collection and disconnection in accordance with the established guidelines.
- Acts on incoming and out going communication and channel the same to the main office for appropriate course of action.
- Approves all transactions in the branches area within my authority.
- Submits regular weekly, monthly and other related data/reports that may be required.
- Attends and impose communication/memoranda that calls for attendance and attention.
- Supervise and monitor bank-on-line collections within the branch that conforms on the standard operating procedure as stipulated in the Memorandum of Agreement.
- Perform other duties and responsibilities that may be assign from time to time.
- Ensures that the following accountabilities are achieved.
- Sustainable development of building company’s image towards customers.
- 100% collection efficiency.
- Behavior, job quality, safety and efficiency of subordinates within the branches.
- Performance targets of the section and correspondingly report the outcome/output to the department manager.
- Properly issuance and misuse within the section.
- Strict implementation of company’s policies.
Education
Bachelor of Science - Accountancy
University of Immaculate Conception
Davao City 01.1995 - 01.1999
Skills
Persistent
Organized
Adaptability
Multitasking
Collaboration
Strong work ethic
Problem solving
Attention to detail
Communication
Flexible
English proficient
Positive Team player
Personal Information
Passport Number: P8046057A
Interests
Bookkeeping
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Customer Service Representative
VXI Global Holdings
09.2024 - Current
Information System Officer
DAR
02.2021 - 07.2024
Account Analyst
Cotabato Electric Cooperative, Inc.
12.2005 - 12.2020
Bachelor of Science - Accountancy
University of Immaculate Conception
01.1995 - 01.1999