Harry Rudolph Fernandez
Qeuzon City
Summary
A Highly motivated and organized Virtual Assistant, Customer and Technical Support Representative with up to 4 years of experience providing exceptional customer service and administrative support. Adept at managing multiple tasks efficiently, prioritizing deadlines, and exceeding client expectations. Proven ability to communicate clearly and professionally across various channels. Eager to leverage skills in customer service, upselling, technical proficiency to contribute to clients and the company's success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Teleperformance Fairview
11.2019 - 04.2020
- Provided exceptional customer service to AT&T customers via phone, email, and potentially live chat.
- Responded to inquiries regarding AT&T products and services, including phone plans, internet packages, TV subscriptions, and equipment.
- Effectively troubleshooted technical issues with phone and internet services, ensuring customer satisfaction.
- Resolved customer concerns related to billing, account management, plan changes, and service activation/deactivation.
- Maintained a positive and professional demeanor while addressing customer frustrations and complaints.
Technical Support Representative
Alorica
06.2020 - 12.2020
- Provided technical support to Verizon Prepaid customers via phone, email, or live chat, addressing a variety of issues.
- Troubleshooted basic network connectivity problems, device functionality concerns, and app-related issues specific to Verizon Prepaid services.
- Guided customers through troubleshooting steps to resolve technical difficulties with their prepaid phones and data plans.
- Provided up-to-date information on Verizon Prepaid plans, promotions, and features to customers, potentially leading to upselling opportunities.
Technical Support Representative
Afni
01.2021 - 05.2022
- Delivered exceptional customer service to Verizon Postpaid customers, ensuring a positive experience.
- Answered customer inquiries regarding postpaid plans, data usage, billing, account features, and troubleshooting common technical issues.
- Processed account changes, such as plan modifications, payment updates, adding new lines, and managing device upgrades within Verizon's postpaid system.
- Resolved customer concerns related to service interruptions, billing discrepancies, troubleshooting technical limitations, and navigating contractual terms of postpaid plans.
- Maintained a professional and courteous demeanor while addressing customer frustrations and complaints.
General Virtual Assistant
OnlyFans
11.2023 - 02.2024
- Fan Engagement: Responsible for interacting with fans and subscribers through live chat, private messages, and potentially social media comments. additionally, answering questions about content, responding to compliments, and keeping conversations engaging.
- Sales & Upselling: Tasked with encouraging fans to subscribe or purchase exclusive content.
- Scheduling & Booking: Managing the creator's schedule for private content requests or live streams could be a part of the role.
- Data Tracking & Reporting: Tasked to track engagement metrics and report on the effectiveness of formulated contents and strategies.
- Administrative Tasks: Involved in managing creator's social media accounts, creating content calendars, or performing basic administrative tasks. Successfullyfully generated over $3,000 in additional revenue for content creators by strategically upselling premium content (PPV) to highly engaged fans.
- Employed effective sales techniques to encourage fans to subscribe, leading to significant increase in recurring revenue.
Education
Bachelor of Arts - Communication Arts
Trinity University of Asia
Quezon City, Metro Manila, Philippines 08.2022 - 06.2024
Skills
Customer Support
Appointment Scheduling
Invoicing and Billing
Specials Promotion and Upselling
Technical Support
Social Media Updating
Calendar Management
Attention to Detail
Fast Learner
Teamwork and Collaboration
Adaptability and Flexibility
Organizational Skills
Effective Communication
Timeline
General Virtual Assistant
OnlyFans
11.2023 - 02.2024
Bachelor of Arts - Communication Arts
Trinity University of Asia
08.2022 - 06.2024
Technical Support Representative
Afni
01.2021 - 05.2022
Technical Support Representative
Alorica
06.2020 - 12.2020
Customer Service Representative
Teleperformance Fairview
11.2019 - 04.2020
Similar Profiles
Jessica KeilJessica Keil
Registered-nurse, General ICU, License #1735154 at Fairview Health Services - Fairview Southdale HospitalRegistered-nurse, General ICU, License #1735154 at Fairview Health Services - Fairview Southdale Hospital
Krista Steinhouse, RN, BSNKrista Steinhouse, RN, BSN
RN, IMC Float Pool at Fairview Southdale HospitalRN, IMC Float Pool at Fairview Southdale Hospital
Danielle DuBoisDanielle DuBois
Intake Reimbursement Specialist Lead at Fairview Home InfusionIntake Reimbursement Specialist Lead at Fairview Home Infusion