Harry Jan Perez
Paniqui, Tarlac
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Alorica Inc
Clark Pampanga
07.2024 - 04.2026
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Maintained engaging conversation with customers to build relationships and upsell further products.
Customer Solutions Representative
Iqor
Sm City Clark Pampanga
04.2022 - 05.2024
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained up-to-date knowledge of product and service changes.
Customer Sales Representative
Sitel
Tarlac
08.2020 - 03.2022
Education
Bachelor In Elementary Education. - Education
St. Paul Colleges Foundation Inc.
Samput Paniqui TarlacSkills
,,,,,,
Continuous Improvement
Interpersonal Communication
Excellent Communication
Organizational Skills
Sales and Upselling
Multitasking
Sales closing
Education
true
Skills
5,5,5,5,5,5
Timeline
Customer Care Representative
Alorica Inc
07.2024 - 04.2026
Customer Solutions Representative
Iqor
04.2022 - 05.2024
Customer Sales Representative
Sitel
08.2020 - 03.2022
Bachelor In Elementary Education. - Education
St. Paul Colleges Foundation Inc.