Harry Andrew Ignacio
Quezon City, Metro Manila
Summary
Adept IT Manager with a proven track record at Microsourcing Philippines Inc., where I spearheaded the development of custom IT solutions, enhancing operational efficiency and achieving significant cost savings. Expert in IT asset management and fostering team development, I successfully reduced system downtime and improved helpdesk performance, demonstrating strong technical troubleshooting and collaborative skills.
Diligent [Desired Position] with proven track record in managing IT infrastructure and leading cross-functional teams. Successfully implemented technology solutions that improved operational efficiency. Demonstrated expertise in project management and strategic planning.
Overview
18
18
years of professional experience
Work History
IT Manager
Microsourcing Philippines Inc.
10.2006 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Education
Bachelor of Science - Computer Science
AMA Computer University
03-2005
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- Application support
- IT procurement
- Team collaboration
- IT compliance
- IT infrastructure
- Cybersecurity best practices
- Disaster recovery
- Change management
- Business analysis
- Operating system management
- Information security
- IT budgeting
- Documentation management
- Cybersecurity management
- Virtualization
- IT risk management
- IT governance
- Documentation and reporting
- Information confidentiality
Timeline
IT Manager
Microsourcing Philippines Inc.
10.2006 - Current
Bachelor of Science - Computer Science
AMA Computer University
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