Harry Julve

• Managed and scheduled multi-platform social media content to enhance brand visibility and engagement.
• Analyzed KPIs (engagement, reach, conversions) to improve campaign performance.
• Responded to messages and comments with professionalism and speed
• Created social media content with consistent content and tone.
• Enhanced online engagement with the creation of compelling content for various platforms.
• Collaborated closely with marketing teams to align social media initiatives with larger promotional goals.
• Coordinated Zoom meetings, webinars, and breakout rooms, ensuring professional delivery and technical support.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Led a small team, overseeing performance and workflow.
• Developed internal marketing materials and social campaigns.

• Created and managed content aligned with trending topics.
• Tracked web traffic and SEO to inform strategy.

• Executed social media campaigns and optimized company profiles across platforms.
• Created visual and written content to increase audience engagement.
• Compiled reports from field sales data and updated internal databases.

• Delivered customer support and policy guidance via phone, email, and chat.
• Resolved account and transaction issues with a high first-call resolution rate.

Events Administrator

• Managed logistics for large-scale university events (avg. 500 attendees/month).
• Supervised event team, ensured timely execution, and liaised with marketing teams.

Administrative Secretary / Facility Lead / Finance Officer / Recreation Secretary

• Supported administrative functions for multiple recreational clubs.
• Maintained financial records, timekeeping, and prepared reports.
• Received “Certificate of Excellence” for outstanding service.

Receptionist

• Delivered front desk services across university clubs, cinema, and library.
• Trained new reception staff and managed facility operations.
• Promoted to Lead Receptionist within 6 months.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided tech and billing support, processed account updates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Greeted customers and responded promptly to customer needs.
• Processed customer payments efficiently, handled inquiries, and maintained a balanced cash drawer.
• Handled large daily collections, prepared bank deposits, and managed petty cash.

• Provided excellent customer service to vendors, addressing any concerns or questions related to invoicing or payment status.
• Oversaw operating accounts, prepared checks, and reconciled bank statements.
• Supported month-end closing procedures, preparing necessary journal entries and adjusting account balances as needed.