Harry Alvarado Duarte
Administrative And Operations Specialist
Bonifacio Global City
Summary
I consider myself a versatile and results-oriented professional with experience in customer service, debt recovery, personal assistance, property management, digital marketing and project coordination. My diverse background allows me to bring a unique combination of analytical, creative and interpersonal skills to customers.
I specialize in strategic communication and problem-solving, having successfully managed customer interactions to resolve disputes and recover debts while maintaining a positive customer relationship. My backgrounds provides me with the ability to think creatively and optimize customer engagement strategies, my experiences has sharpened my organizational and negotiation skills to deliver efficient solutions.
I am highly adaptable and efficient under pressure, with the ability to balance customer satisfaction with business goals. I am committed to delivering results that exceed expectations.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Waiter and Biller
Hakuna Matata Bar and Restaurant
07.2021 - 03.2022
- Effectively managed customer service and billing operations in a Bar/restaurant.
- Efficient in order taking, food service, payment processing, auxiliary accountant.
- Collaborated with kitchen and bar staff to guarantee prompt to precise order delivery and administration.
- Developed strong multitasking and time management skills in a dynamic environment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Call Center Agent
Connect International, LLC
10.2022 - 12.2022
- Managed debt recovery processes, balancing customer satisfaction and efficient and respectful recovery strategies, ensuring compliance with company policies regarding US laws that had to be respected.
- Handled challenging conversations with clients, using communication and negotiation skills to de-escalate conflicts, analyze clients' financial situation and be able to propose payment solutions tailored to each client's capabilities.
- Maintained a human-centered approach, respecting clients' rights and dignity while trying to achieve the best recovery for the company, earning trust and preserving the reputation of both the company and its clients.
- Developed strategies to maximize revenue recovery in the shortest time possible, prioritizing customer retention and satisfaction and adhering to ethical standards.
- Quickly adapted to dynamic scenarios, demonstrating strong problem-solving skills and the ability to work under pressure in a fast-paced outbound call center environment.
Personal Assistant
Private Client
04.2023 - 04.2024
- Assisted in providing comprehensive administrative support, including schedule management, meeting coordination, travel arrangements.
- Monitored project budgets, tracked expenses, and prepared reports such as financial and research to ensure cost-effectiveness and adherence to financial guidelines, contributing to well-informed decision making.
- Conducted investigation, prepared detailed reports, and handled confidential information with discretion.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Acted as the initial contact for visitors and phone inquiries, ensuring swift assistance.
Property Manager
Private Client
06.2023 - 10.2024
- I designed and implemented digital and traditional marketing strategies to promote properties and attract potential clients.
- Oversaw daily operations of multiple properties in Taguig, Makati and Pasay area, ensuring top-tier maintenance, tenant satisfaction, and regulatory compliance.
- Managed tenant relations, lease agreements, and rent collection.
- Coordinated with contractors for property repairs and renovations.
- Conducted market analysis to set competitive rental rates and maximize property profitability.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- I provided personalized and professional attention to clients, resolving queries related to properties, contracts and services in an efficient and empathetic manner.
- Conducted proactive follow-ups to ensure a positive customer experience, improving retention and loyalty.
Education
Industrial Engineer -
National University of Engineering
Managua, Nicaragua 04.2019 - 01.2022
High School Diploma -
Reverend Boanerges Aragon Noli School
Managua, Nicaragua 04.2001 -
Skills
Creative problem Solving
Project Management
Report writing and presenting
Financial budgeting and reporting
Data Analysis
Effective Communication skills
Collaboration and Teamwork
Graphic Design skills
Marketing Manager
Property management
Staff management
Customer service-focused
Extra-Curricular Activities
Real Estate Investment Group, Active member of a local real estate investment group, participating in workshops and networking events to stay updated on industry trends and investment strategies. Digital Art Projects, Engaged in personal projects using Blender to create and sell digital art, combining technical skills and artistic vision.
Timeline
Property Manager
Private Client
06.2023 - 10.2024
Personal Assistant
Private Client
04.2023 - 04.2024
Call Center Agent
Connect International, LLC
10.2022 - 12.2022
Waiter and Biller
Hakuna Matata Bar and Restaurant
07.2021 - 03.2022
Industrial Engineer -
National University of Engineering
04.2019 - 01.2022
High School Diploma -
Reverend Boanerges Aragon Noli School
04.2001 -