Harpreet Kaur
Las Pinas
Summary
Experienced and skilled professional seeking an exciting and dynamic role to drive tangible results. A dedicated customer service expert with a strong understanding of service delivery and proven multitasking abilities. Motivated to contribute expertise and dedication to an organization that values integrity, excellence, and continuous improvement. Highly organized team leader and manager with a goal to showcase our products and ensure clear customer understanding.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Platform ( Betfarms )
11.2024 - 01.2025
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Delivered constructive feedback to foster ongoing growth.
CSR Supervisor
Rirance 2
03.2024 - 11.2024
- The role requires a harmonious blend of leadership skills, technical knowledge and ability to motivate & manage a diverse groups of individuals
- Utilized effective leadership to motivate and coach team members
- A team leader is a professional in charge of guiding, monitoring and leading an entire group
CSR ( Inbound & Outbound Calls )
PITX
07.2023 - 02.2024
- Answered the calls
- Keeping records of customer communication, complaints
- Maintain accurate records of customer interactions and transactions
CSR
Billion Dragon outsourced Phill's.inc.las pinas
01.2022 - 04.2023
- Responded to customer requests for products service and company information
- Answered customer telephone calls properly to avoid on hold wait times
- Offered advice and assistance to customer paying attention to special needs or wants
- Clarified customer issues and determined root cause of troubles to resolve products or service complaints
ADVERTISING/SEO/ASO
Flying Dragon
01.2020 - 07.2020
- Testing different marketing strategies on all platforms
- Supervising Content Creation and influencers
- Approving strategies based on statistical reports
- Develop iOS application for crypto currency exchange
- Coding for telegram bots & implementing strategies for telegram and social apps promotions
Customer Service Agent
Airtel Telecommunic Action Company
11.2018 - 12.2019
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Responded to customer calls and E-mails to answer about product & service
- Offered advice and Assistance to customer paying attention to special needs or wants
Education
Bachelor of Arts - undefined
punjabi university
Patiala01.2018
Skills
- Active listening
- Problem solving
- Communication
- Patience
- Money handling abilities
- Report preparation
- Planning and Coordination
Adaptability
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Global Platform ( Betfarms )
11.2024 - 01.2025
CSR Supervisor
Rirance 2
03.2024 - 11.2024
CSR ( Inbound & Outbound Calls )
PITX
07.2023 - 02.2024
CSR
Billion Dragon outsourced Phill's.inc.las pinas
01.2022 - 04.2023
ADVERTISING/SEO/ASO
Flying Dragon
01.2020 - 07.2020
Customer Service Agent
Airtel Telecommunic Action Company
11.2018 - 12.2019
Bachelor of Arts - undefined
punjabi university
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