Harold SALCEDO
Naic, Province Of Cavite
Summary
With a proven track record at HSBC Electronic Data Processing Philippines, Inc., I excel in operational efficiency and interpersonal skills. Enhanced customer satisfaction and streamlined processes by identifying defects and executing precise account reconciliations. Demonstrated adaptability and analytical prowess, consistently exceeding performance targets. Skilled in quality management and effective communication. I foster collaborative environments and drive continuous improvement.
Overview
17
17
years of professional experience
Work History
Account Checker
HSBC Electronic Data Processing Philippines, Inc.
Quezon City, Metro Manila, Philippines
10.2011 - Current
- Worked as Processing Executive for Card Accounts (10/2011-06/2016)
- Identified suspicious card transaction and timely reporting to Security and Fraud Risk team thru Unusual Activity Reporting platform.
- Worked as Processing Executive for Loans Servicing (06/2016-03/2024)
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Executed account transaction reconciliations accurately and efficiently.
- Facilitated program testing for streamlining purposes.
- Ensured compliance with global standards.
- Promoted as Account Checker for Loans Servicing (03/2024-Current)
- Inspected items for quality to ensure customer satisfaction.
- Verified product specifications, maintaining consistency and accuracy.
- Improved efficiency by organizing workflow and reducing errors.
- Identified issues and defects in processing, facilitating timely corrections.
- Developed solutions to improve quality control.
- Documented inspection findings to assist in quality control improvements.
- Assisted in training new staff on processing procedures and standards.
- Improved team morale by fostering supportive and collaborative work environment.
- Resolved customer complaints professionally, addressing concerns and finding appropriate solutions.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Operations Associate
HSBC Elec. Data Proc. Phil., Inc.(People 4 People)
Alabang, Muntinlupa City
01.2011 - 10.2011
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Kitchen Crew Member
Jollibee Foods Corporation
Taguig, Metro Manila, Philippines
12.2008 - 05.2009
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Kitchen Crew Member
Tokyo Teriyaki Place
Makati City, Metro Manila, Philippines
07.2008 - 12.2008
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate in Computer Applications Technology - Computer And Information Systems
University of Makati
Makati City, Metro Manila, Philippines04-2007
Skills
- Interpersonal skills
- Problem-solving abilities
- Operational efficiency
- Multitasking Abilities
- Computer proficiency
- Defect identification
- Adaptability and flexibility
- Analytical skills
- Effective communication
- Quality management
- Information processing
- Account reconciliation
Accomplishments
- Consistent Service Excellence awardee.
- Participated in completion of streamlining projects in the past.
- Documented a confirmed case of fraudulent card transaction which led to prevention of additional risks that could tarnish the company's reputation.
Timeline
Account Checker
HSBC Electronic Data Processing Philippines, Inc.
10.2011 - Current
Operations Associate
HSBC Elec. Data Proc. Phil., Inc.(People 4 People)
01.2011 - 10.2011
Kitchen Crew Member
Jollibee Foods Corporation
12.2008 - 05.2009
Kitchen Crew Member
Tokyo Teriyaki Place
07.2008 - 12.2008
Associate in Computer Applications Technology - Computer And Information Systems
University of Makati