HAROLD RILLO
KENT
Summary
Dynamic grocery operations supervisor with a proven track record at Uwajimaya Inc., excelling in stock management and customer service. Enhanced inventory control processes, reducing spoilage rates and improving customer satisfaction. Skilled in supplier coordination and visual merchandising, fostering a collaborative team environment to achieve operational excellence.
Overview
21
21
years of professional experience
Work History
GROCERY CLERK/Supervisor of Operations
Uwajimaya Inc.
07.2007 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
Student Volunteer
LIFELONG AIDS ALLIANCE
01.2008 - 03.2008
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Associate
COMMERCIAL VEHICLE GROUP
04.2005 - 07.2007
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Crew Trainer
McDonald's
10.2003 - 04.2005
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
Bachelor of Science - Business Administration
CENTRAL WASHINGTON UNIVERSITY
SEATTLE WASHINGTON06-2015
Associate of Arts - GENERAL BUSINESS
SEATTLE CENTRAL COMMUNITY COLLEGE
SEATTLE, WASHINGTON06-2012
Skills
- Stock management
- Visual merchandising
- Customer service
- Inventory control
- Product rotation
- Supplier coordination
- Sales reporting
Timeline
Student Volunteer
LIFELONG AIDS ALLIANCE
01.2008 - 03.2008
GROCERY CLERK/Supervisor of Operations
Uwajimaya Inc.
07.2007 - Current
Associate
COMMERCIAL VEHICLE GROUP
04.2005 - 07.2007
Crew Trainer
McDonald's
10.2003 - 04.2005
Bachelor of Science - Business Administration
CENTRAL WASHINGTON UNIVERSITY
Associate of Arts - GENERAL BUSINESS
SEATTLE CENTRAL COMMUNITY COLLEGE
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