HAROLD JASON AQUINO
Cainta
Summary
I am a human resource manager with holistic knowledge in strengthening employee relations and reinforcing company policies, programs, and practices. 15 years in the BPO industry and 8 years of experience in managing different facets of Human Resources.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
All Share Services Inc.
03.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Manage the staffing process, including recruiting, interviewing, hiring and onboarding.
- Develop training materials and performance management programs to help the employees understand their job responsibilities .
Human Resources Freelance Senior Consultant
Freelance HR
06.2023 - 03.2024
- Provide expert advice on a range of Human Resource queries and opportunities arising from within organization in accordance with the organizational policy and legislative requirements.
- Implement human resource best practice strategies and practices which contribute to the organizations ability to meet identified human resource outcome.
- Take responsibility for the successful and timely completion of human resource related programs and pr as allocated.
- Consult with organizational stakeholders on the development Of policy and HR practices.
- Assist with the range of employee relation queries and projects including disputes resolutions and disciplinary investigations and other instances of conflict between unions staff and management.
- Undertake human resource projects which contribute to the building of Human Resources within the organization,
Country - Site Human Resources Manager
Transparent BPO Philippines
04.2022 - 06.2023
- Develops and implements HR policies and procedures and company rules & regulations
- Ensures company policies are administered fairly and consistently
- Profound knowledge of employee relations, compensation and benefits, statutory compliance and general human resource administration
- Supports managers and directors to enforce all company policies and procedures
- Ensures legal compliance with all applicable laws as it relates to labor relations, sick, maternity, etc
- And process benefits for said leaves
- Manages all absconding cases such as sending RTWO (Return to Work Notice) and RNOD (Registered Notice of Decision) in accordance with the labor law
- Conducts employee investigations and oversee all escalated employee issues, including ethics reports and possible solutions
- Performs benefit administration and oversee enrollment
- Manages overall HR activities for employee engagement
- Conducts and engages on exit interviews, suspensions, terminations and related regulations
- Monitors processes and ensure accurate maintenance of employee files in the HRIS
- Participates in budget planning and manage departmental expenses
- 2023 Advantage Club Awardee Top Most HR Leader in the Philippines
- Creates and revises job descriptions
- Supports and manages organizational changes
- Attends and contributes to the weekly department head meetings with site directors and HR director
- Oversee all HR process in the Philippines
Head of Human Resources
Bernales and Associates
09.2021 - 03.2022
- Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention
- Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs
- Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management DOLE cases for administrative hearings, submission of legal documents with the coordination with the legal team and cases within the organization
- Securing employee management in all sites is well implemented
- In terms of Theme days, Year-end Party, Anniversary and other fun activities and events to boost our employees' personal skills
- Monitoring all exit interviews, clearances, and possible eligibility of employees for final pay
- Over all Human Resources Leadership
Human Resource Manager
WNS Global Services Philippines Inc.
11.2017 - 07.2021
- Provided employees with the required support from onboarding up to the end of employment
- Streamlined HR efficiencies, coordinated and conducted orientations, and assisted in the transitions
- Collaborated with relevant teams to review and obtain feedback on new and existing processes
- Worked with leaders to achieve compliance and enforce organizational policies, providing clarifying information and recommending necessary changes
- Headed the new hire orientation across sites and have been responsible for the scheduling, discussion, and attendance
- Maintained monthly focus group discussions among employees to address concerns about the organization, management, and other work-related issues
- Contributed and led engagement activities and boosted employee participation during company events
- Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees
- Responsible for scheduling management conferences with employees; hearing and resolving employee grievances; and created interventions as needed
- Maintained the level of Blended Work Strategy among employees during the pandemic for those working from home and working onsite
- Prepared reports and recommended procedures to reduce absenteeism and turnover
- Prepared employee separation notices and related documentation, and conducted exit interviews to determine reasons behind separations
Human Resource Specialist
Teleperformance Philippines
04.2009 - 11.2015
- Prepared and updated employment records related to hiring, movements, promotions, and terminations
- Explained company policies, procedures, laws, and standards to new and existing employees
- Ensured employment paperwork is completed and processed
- Addressed any employee relations issues such as work complaints and grievances
- Processed all personnel action forms and gathered approvals required
- Managed various employee engagement activities for multiple programs
- Assisted with questions regarding final pay computation or any non-active/former employees' concerns
Education
Bachelor of Arts - Mass Communication
Far Eastern University
Manila, Metro Manila, PhilippinesHigh School -
Aquinas School
San Juan, Metro Manila, PhilippinesSkills
- Employee Relations
- Employee Engagement
- Employee Benefits
- Recruiting & Staffing
- Training & Onboarding
- Human Resource Administration
Awards
- Teleperformance Philippines HCRM Employee of the Month, 10/01/13
- WNS Care Foundation (WCF) Ambassador for the Philippines, 01/01/19
- Advantage Club - Top Most HR Leaders in the Philippines, 06/07/23
Training
- Teleperformance Philippines, Human Resource Management, 05/01/10, Compensations and Benefits, 01/01/11, Employee Relations and Employee Initiatives, 01/01/11, Fields of Human Resources, 01/01/11, Philippine Labor Code, 01/01/11, Root Cause Analysis, 03/01/12, CCMS – Contact Centre Management System, 03/01/12
- WNS Global Services Philippines Inc., Continuous Learning and Development, 01/01/16, Certification for Trainers, 01/01/16, Root Cause Analysis, 03/01/16, iCatalyst Philippines, 01/01/16, Competency-Based Interviewing, 10/01/16, Root Cause Analysis, 03/01/12, People Capability Maturity Model Certification, 12/01/12
Timeline
Human Resources Manager
All Share Services Inc.
03.2024 - Current
Human Resources Freelance Senior Consultant
Freelance HR
06.2023 - 03.2024
Country - Site Human Resources Manager
Transparent BPO Philippines
04.2022 - 06.2023
Head of Human Resources
Bernales and Associates
09.2021 - 03.2022
Human Resource Manager
WNS Global Services Philippines Inc.
11.2017 - 07.2021
Human Resource Specialist
Teleperformance Philippines
04.2009 - 11.2015
Bachelor of Arts - Mass Communication
Far Eastern University
High School -
Aquinas School
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