Harold Gomez
SaaS & UCaaS Enthusiast | Sales
Quezon City
Summary
Accomplished Account Executive with extensive experience in sales, customer service and business development. Proven track record of consistently achieving sales targets and enhancing client satisfaction at Zoom Communications. Expertise in Salesforce CRM, SaaS sales and the MEDDIC sales process. Adept at developing persuasive sales pitches, managing client campaigns, and executing strategic plans to drive business growth. Strong skills in negotiation, lead development, and account management. Career goal: to leverage extensive sales experience to drive revenue growth and exceed targets in a dynamic organization.
Overview
23
23
years of professional experience
Work History
Account Executive
Zoom
08.2020 - 02.2025
- Consistently achieved or surpassed sales targets.
- Implemented customer service protocols that significantly increased client satisfaction levels.
- Tracked sales and detailed trends through regular reports for senior management.
- Prepared and presented product demonstrations to prospective clients and attended pitch meetings to increase sales opportunities.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Outlined product benefits in persuasive and compelling sales presentations.
- Developed sales plan to exceed annual sales targets and grow business.
- Provided accurate quotes and price information to inform customer decision-making.
- Overcame customer objectifications to maximise conversions.
- Facilitated smooth onboarding processes for new clients, setting the foundation for long-term partnerships.
- Exhibited first class customer follow-up support for enhanced service.
- Assessed client feedback to refine service offerings, demonstrating a commitment to continuous improvement.
- Increased profits by negotiating favourable terms and pricing.
- Achieved company targets by implementing successful sales strategies.
Inside (SaaS) Sales / Tech Sales
BuildZoom Inc.
01.2016 - 07.2020
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Collaborated with marketing to develop sales collateral and promotional materials.
- Helped guests obtain specialised support for product, service and payment issues.
- Collaborated with team members to achieve sales targets and improve store performance.
- Conducted market research to identify potential sales opportunities and new market trends.
- Liaised with potential customers to determine needs and provide recommendations.
- Received, processed and organised deliveries within tight deadlines.
Business Development / Outbound Sales
BRADY Philippines
11.2011 - 12.2015
- Connected with prospective customers via telephone or email to share available products and services.
- Improved customer retention rates by developing rapport and demonstrating empathy in all customer interactions.
- Participated in continuous training sessions to enhance sales techniques and product knowledge.
- Engaged in after-sales follow-up to confirm customer satisfaction and foster loyalty.
Guest Services Officer | Charter and Events
Royal Caribbean International
08.2005 - 06.2011
- Inspected security repositories to validate and enforce appropriate handling of classified materials and equipment.
- Established systems and procedures for optimal operational controls and organisational success.
- Administered first aid to injured persons at scenes of accidents or incidents, providing immediate care until medical personnel arrived.
- Performance-managed organisation in line with policies and objectives.
- Delivered presentations at industry conferences, sharing insights and best practices with peers.
- Developed and executed strategic plans to achieve goals of organisation.
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Facilitated workshops on conflict resolution, enhancing team cohesion and problem-solving capabilities.
Guest Services Specialist | Front Desk
Royal Olympia Travel
10.2001 - 06.2005
- Championed adherence to company policies with meticulous attention to detail.
- Delivered bespoke training programmes to staff, significantly improving team competency and performance metrics.
- Handled photocopying documents, updating files and faxing communications for staff.
- Scanned new documentation into system and classified data using standard codes.
- Oversaw compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.
Education
Bachelor of Science - Medical Science, Occupational Therapy, Psychosocial Dysfunction
University of The Philippines Manila
03.2001
Skills
ADDITIONAL INFORMATION
- Issued Visa: United States B1/B2 Multiple Entry Visa, 2032
- European Schengen Multiple Entry Visa, 2025
- Australian Visitors Multiple Entry Visa, 2025
- Japan Multiple Entry Visitors Visa, 2027
Timeline
Account Executive
Zoom
08.2020 - 02.2025
Inside (SaaS) Sales / Tech Sales
BuildZoom Inc.
01.2016 - 07.2020
Business Development / Outbound Sales
BRADY Philippines
11.2011 - 12.2015
Guest Services Officer | Charter and Events
Royal Caribbean International
08.2005 - 06.2011
Guest Services Specialist | Front Desk
Royal Olympia Travel
10.2001 - 06.2005
Bachelor of Science - Medical Science, Occupational Therapy, Psychosocial Dysfunction
University of The Philippines Manila