Big data
HAROLD FRANCISCO
Programmer
Quezon City
Summary
I'm eager to join a dynamic company as an information technology professional to further develop expertise in networking and programming.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Customer Experience Service Delivery Associate I
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
5 2021 - Current
Handles customer inquiries, provides support, ensures satisfaction, processes orders, maintains records, collaborates with teams, identifies trends, and focuses on continuous improvement to enhance the overall customer experience.
On The Job Training (Programmer)
PROPERTY INTERACTIVE MARKETING ENTERPRISE REALTY CORPORATION (PRIME PHILIPPINES)
12.2019 - 3 2021
On-the-Job Trainee in Mobile Development, learning React JS for front-end development, with practical experience in VS Code and Redux. Collaborates with senior developers, contributes to app design, and ensures cross-platform functionality.
Computer Operator
DEPARTMENT OF TRANSPORTATION FORMERLY DEPARTMENT OF TRANSPORTATION AND COMMUNICATION
07.2015 - 12.2016
Handled computer operations at the Treasury Department. Entered data, generated reports, and kept systems running smoothly. I worked with the team to improve efficiency and maintain data security.
Technical Support Staff
PHILPORTAL ONLINE INC.
04.2013 - 03.2014
Delivered technical support, troubleshooting user issues promptly. Collaborated with team for effective solutions and ensured smooth operations.
Education
Bachelor of Science - Information Technology
FAR EASTERN UNIVERSITY DILIMAN
Quezon City 06.2017 - 01.2021
Associate of Science - Network And System Administration
CIIT COLLEGE OF ARTS AND TECHNOLOGY FORMERLY COSMOPOINT INTERNATIONAL INSTITUTE OF TECHNOLOGY
Quezon City 01.2010 - 01.2012
High School -
GARDEN OF LIFE SCHOOL
Quezon City 06.2005 - 04.2010
Skills
PHPMYSQLNETWORKING FUNDAMENTALS
System Administration
System Administration
Hardware diagnostics
Software Installation
Remote Support
Service support
Technical Support ko
Technical Support
Network diagnostics
Performance Testing
Network configuration
System optimization
Computer Diagnostics
Problem-solving abilities
Analytical and Methodical
Adaptability and Flexibility
Customer Communication and Empathy
Creative Issue Resolution
Interpersonal Skills
Troubleshooting systems
Device Installation
Configuring equipment
Documenting activities
Network Troubleshooting
Wireless Networking
Written Communication
Problem-solving aptitude
Analytical Skills
Troubleshooting and resolution
Troubleshooting and repair
Test equipment operation
Accomplishments
- Trained and led technical support teams of more than Number support specialists.
Interests
Cloud Computing
Artificial Intelligence
Data Analysis
Prompt Engineering
Information Technology
Mechanical Engineering
Cars
References
AVAILABLE UPON REQUEST
Timeline
On The Job Training (Programmer)
PROPERTY INTERACTIVE MARKETING ENTERPRISE REALTY CORPORATION (PRIME PHILIPPINES)
12.2019 - 3 2021
Bachelor of Science - Information Technology
FAR EASTERN UNIVERSITY DILIMAN
06.2017 - 01.2021
Computer Operator
DEPARTMENT OF TRANSPORTATION FORMERLY DEPARTMENT OF TRANSPORTATION AND COMMUNICATION
07.2015 - 12.2016
Technical Support Staff
PHILPORTAL ONLINE INC.
04.2013 - 03.2014
Associate of Science - Network And System Administration
CIIT COLLEGE OF ARTS AND TECHNOLOGY FORMERLY COSMOPOINT INTERNATIONAL INSTITUTE OF TECHNOLOGY
01.2010 - 01.2012
High School -
GARDEN OF LIFE SCHOOL
06.2005 - 04.2010
Customer Experience Service Delivery Associate I
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY
5 2021 - Current