HAROLD E. PALERMO
121 G East Flores St Malibay Pasay City,metro manila
Summary
Efficient Office Worker skilled in managing office correspondence and maintaining filing systems. Develops streamlined processes for document retrieval and storage, enhancing team productivity. Ensures professional communication and excellent visitor experiences, contributing to a positive office environment.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Office Worker
SCRC Real Estate Development
06.2021 - Current
- Managed office correspondence, including emails, phone calls, and mail, facilitating efficient communication flow.
- Handled incoming calls and correspondence, providing prompt responses to enquiries and strengthening company communication.
- Welcomed visitors at reception, ensuring a friendly and professional atmosphere.
- Developed and maintained filing systems to enhance document retrieval and storage accuracy for team operations.
- Organised files, faxed reports and scanned documents into document management system.
- Processed documentation and maintained accurate records for transactions
Counter Cashier
Burger King
manila , NCR
06.2019 - 10.2021
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Provided friendly customer service, answering queries and directing customers to products.
- Processed transactions quickly and accurately, reducing customer wait times at the checkout.
- Welcomed customers to the checkout in a warm and polite manner, for continued customer satisfaction.
- Completed daily records updates to track sales and accurate payment totals.
- Maintained a clean and organised checkout area, ensuring a positive shopping environment.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Facilitated support for customer special requests in-store.
- Ensured checkout areas were clean, organised, and welcoming for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked overtime shifts to manage workflow during busy periods.
- Utilised product knowledge to advise customers on purchases and promotions.
Cashier
Kentucky Fried Chicken
11.2014 - 04.2019
- Processed customer transactions quickly and accurately at checkout.
- Handled cash, credit, and digital payments while maintaining security.
- Maintained clean and organised checkout area to enhance customer experience.
- Assisted customers with product enquiries and provided recommendations.
- Trained new cashiers on checkout procedures and customer service.
- Resolved customer complaints promptly to maintain satisfaction.
- Coordinated with team members to manage peak service periods effectively.
- Monitored inventory levels and reported shortages to management.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Trained new staff on cashiering procedures and customer service excellence.
- Protected customer purchases by wrapping and bagging items.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Coordinated assistance for customer's special requests and service needs.
- Maintained up-to-date knowledge of store products, promotions, and policies.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
Education
Bachelor of Science, BS - HRM
Datamex Institute of Computer Technology
Valenzuela city01-2019
Skills
- Cash handling
- Customer service
- Filing systems
- Database administration
- Cash deposit preparation
- Client relationship building
- Database entry
- Office administration
- Client interaction
- Office cleanliness
- Billing
- Telephone handling
- Efficient call handling
- Time management
- Customer communication
- Microsoft Excel
- Document management
LANGUAGES
English: B1
Intermediate
Timeline
Office Worker
SCRC Real Estate Development
06.2021 - Current
Counter Cashier
Burger King
06.2019 - 10.2021
Cashier
Kentucky Fried Chicken
11.2014 - 04.2019
Bachelor of Science, BS - HRM
Datamex Institute of Computer Technology