HAROLD C. GARCIA
Mandaluyong City
Summary
To make use of my time and skills by joining a reputable company who provides a learning environment while working which I may use to further enhance my skills and personality as well as my savings for my studies and my family.
Customer Care Associate with experience in enhancing customer satisfaction through effective communication and problem resolution. Demonstrated ability to clarify customer requirements and provide tailored solutions, resulting in improved service interactions. Proficient in technical troubleshooting and client communication, ensuring timely responses to inquiries and concerns. Skilled in upselling relevant products based on customer needs, contributing to overall service effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Carelon Global Solutions
Ortigas
09.2024 - 02.2026
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Technical advisor I
Concentrix
11.2021 - 05.2024
- Clarify customers requirements; probe and confirm understanding of requirements or problem.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Upsell software necessity and add-ons based on customer needs.
- Greet customer on a professional and show empathy on customer based on their need and situation.
Technical Consultant
SUTHERLAND GLOBAL INC.
06.2019 - 01.2020
- Provide the best-in-class Customer service, solution and technical troubleshooting to customer queries over voice based phone service.
- Troubleshoot customers issues related to the product scope.
- Meet Customer requirements through first contact solution.
- Work in a 24/7 environment; rotational/night shifts and no fixed weekly off.
Technical Support Representative I
Transcom WorldWide
02.2017 - 08.2017
- Clarify customers inquiries for their technical needs on their television, internet and home phone.
- Listen attentively for customer needs and concern; demonstrate empathy and provide a long term solution for to Concern.
- Greet customer on a polite and friendly and professional manner of greeting.
Customer Service Representative I
SITEL
08.2015 - 04.2016
- Clarify customers inquiries for their billing and inquiries about the product we support.
- Troubleshoot issues related to the scope of support.
- Meet Customer needs through first contact solution.
- Philippines.
Education
Bachelor of Science - Tourism Management
Jose Rizal University
Mandaluyong CitySecondary Education -
Mandaluyong High School
Mandaluyong CityPrimary Education -
Mandaluyong Elementary School
Mandaluyong CitySkills
- Computer Literate
- Basic Computer knowledge
- Basic Technical troubleshooting skills
- Customer satisfaction
- Issue resolution
- Technical troubleshooting
- Client communication
Certification
I hereby certify that the above information is true and correct based on my knowledge and beliefs.
Personal Character
- Jolly
- People Person
- Industrious
- Persistent
References
- Mark Axle B. Dizon, Customer Service Representative tier 2, Majorel, 09987942743
- Trishia Mae C. Ferwelo, Customer Care Associate, Carelon Global Solutions, 09949374794
Work Objective
To make use of my time and skills by joining a reputable company who provides a learning environment while working which I may use to further enhance my skills and personality as well as my savings for my studies and my family.
Personal Information
- Age: 28
- Citizenship: Filipino
- Father's Name: Arnold S. Garcia
- Mother's Name: Ma. Concepcion C. Garcia
- Date of Birth: 02/18/96
- Gender: Male
- Marital Status: Single
- Religion: Catholic
- Place of Birth: Mandaluyong City
Timeline
Customer Care Associate
Carelon Global Solutions
09.2024 - 02.2026
Technical advisor I
Concentrix
11.2021 - 05.2024
Technical Consultant
SUTHERLAND GLOBAL INC.
06.2019 - 01.2020
Technical Support Representative I
Transcom WorldWide
02.2017 - 08.2017
Customer Service Representative I
SITEL
08.2015 - 04.2016
Bachelor of Science - Tourism Management
Jose Rizal University
Secondary Education -
Mandaluyong High School
Primary Education -
Mandaluyong Elementary School