Harley Jayvinple F. Magana
IT Technician
Forest Hills
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
4035
4035
years of post-secondary education
Work History
IT SUPPORT SPECIALIST
Gayle Taubman Kalisman
01.2025 - Current
SALES AND SERVICE COORDINATOR
TWA Hotel
11.2024 - Current
- Delivered exceptional customer service by assisting guests with product selection, purchases, and inquiries in a friendly and efficient manner.
- Managed daily sales transactions, and POS system operations with accuracy and integrity.
- Maintained visually appealing merchandise displays and ensured stock levels were replenished in a timely manner.
- Supported marketing and promotional activities to boost sales and enhance customer engagement.
- Ensured cleanliness, safety, and organization of the store in accordance with company standards.
- Trained and supervised junior staff, promoting teamwork and efficient service delivery.
SYSTEM OPERATOR
Solaire Resort and Casino
05.2023 - 03.2024
- Company Overview: (Bloomberry Inc.)
- Complete checklist at the beginning of the shift; exchange information with the System.
- Ensure that all incidents are monitored on a continuous basis.
- Perform data backups, and retrieval when needed.
- Hourly and daily report of System Operations Summary.
- Collaborate with contractors and consulting firms to maintain any issue occurrences.
- (Bloomberry Inc.)
END-USER COMPUTING TECHNICIAN
Solaire Resort and Casino
05.2022 - 03.2024
- Company Overview: (Bloomberry inc.)
- Provide essential support to computer software and hardware to all End-users, including patrons related to all technical issues.
- Update and close resolved tickets within the agreed SLA.
- Performing upgrades, repairs, and troubleshooting computers from external to internal.
- Set-up Casino tables and Online Casino tables.
- Proactively configure POS workstations of restaurants inside Solaire.
- Monitor and update inventory lists for all the units inside the premises.
- Installing and investigating application issues across several different kinds of end-user.
- Coordinating across organization to provide effective communication on IT matters.
- Building rapport with departments to ensure effective resolutions for any IT issues.
- (Bloomberry inc.)
IT - ADMIN (Intern)
San Beda College Alabang
08.2019 - 02.2020
- Organizing students account for Online Classes.
- Creating School Administrative accounts and conducting any updates if necessary.
- Monitor inventory lists for all departments.
Education
Bachelor of Science - Information Technology
San Beda College Alabang
Muntinlupa04-2020
High School Diploma -
University of Perpetual Help System Dalta
Las Pinas, Philippines03-2014
Skills
Skilled in PHP, CSS ,VPN and Active Directory
Proficient with Microsoft Office Applications and O365
User and Technical support
Hardware upgrades and repairs
undefinedReferences
Mark Joseph Aquino
SHIFT MANAGER – IT OPERATIONS
Solaire Resort and Casino (Bloomberry Inc.)
Email: markaquino@solaireresort.com
Phone: (+63) 935 - 435 – 4755
Kareem Simmons
FRONT DESK AGENT
TWA Hotel
Email: reemsimmons100@gmail.com
Phone: +1 (347) 720-8278
Judith Colon
KALISMAN – HOUSE MANAGER
117 East 72St. NY, NY, 10021
Email: judithcolon97@gmail.com
Phone: +1 (917) 257-2999
Timeline
IT SUPPORT SPECIALIST
Gayle Taubman Kalisman
01.2025 - Current
SALES AND SERVICE COORDINATOR
TWA Hotel
11.2024 - Current
SYSTEM OPERATOR
Solaire Resort and Casino
05.2023 - 03.2024
END-USER COMPUTING TECHNICIAN
Solaire Resort and Casino
05.2022 - 03.2024
IT - ADMIN (Intern)
San Beda College Alabang
08.2019 - 02.2020
Bachelor of Science - Information Technology
San Beda College Alabang
High School Diploma -
University of Perpetual Help System Dalta
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