Harlet Bulawit
Pasig City,Metro Manila
Summary
Customer service professional with strong KPI performance and experience handling international clients. Skilled in communication, computer literacy, and multitasking. Reliable, adaptable, and eager to contribute expertise in office support and client relations to a dynamic organization.
Overview
5
5
years of professional experience
Work History
Supervisor Leader
LLR Company
Berlin, UK
12.2024 - 01.2026
- The company manages social media influencers that promote products, helping them increase sales and improve engagement with subscribers.
- I worked as a supervisor, making sure chatters were performing their tasks and actively communicating with subscribers.
- I monitored their work and reported updates to management. I also handled employee scheduling by organizing spreadsheets and sending mass messages to subscribers twice daily.
- In addition, I was part of the team responsible for computing daily and weekly sales to help track the company's performance and ensure profitability.
Chat Support
Client-based, Samantha
, China
03.2023 - 08.2024
- Assisted customers through chat and email regarding product orders, deliveries, returns, refunds, and product inquiries.
- Provided clear instructions on product usage, features, and benefits while ensuring excellent customer satisfaction.
- Engaged with potential customers and helped increase sales by recommending suitable products based on their needs.
- Utilized various customer support and logistics platforms, including Laravel, CRM systems, Zendesk, and ShipStation, to manage orders, track shipments, and provide efficient support.
Call Center Agent
Foundever
Pasig City, Philippines
09.2022 - 02.2023
- Handled inbound and outbound calls from customers across the United States.
- Provided technical support to customers regarding home appliances.
- Guided customers through troubleshooting steps to diagnose and resolve appliance issues.
- Scheduled and coordinated technician visits for cases requiring on-site repair or inspection.
- Addressed customer concerns, inquiries, and service-related questions in a professional and timely manner.
Call Center Agent
Concentrix
Pasig City, Philippines
03.2021 - 04.2022
- Handled inbound calls from customers in the United Kingdom regarding online retail orders and account concerns.
- Assisted customers with placing orders, checking order status, delivery updates, and estimated arrival times (ETA).
- Processed returns, refunds, cancellations, and other order-related services while ensuring customer satisfaction.
- Delivered professional customer support by resolving inquiries efficiently and maintaining strong communication skills.
Education
Bachelor of Arts - Political Science
Rizal Technological University
Metro Manila01-2026
Skills
- Customer Service Excellence
- Exceptional Communication Skills
- Technical Support
- Leadership Skills
- Social Media Management
- MS Office Proficient
- Written communication
- Artificial intelligence concepts
- Multi-tasking
- Live chat support
- Customer complaint management
Languages
English
Proficient
C2
Filipino
Proficient
C2
Timeline
Supervisor Leader
LLR Company
12.2024 - 01.2026
Chat Support
Client-based, Samantha
03.2023 - 08.2024
Call Center Agent
Foundever
09.2022 - 02.2023
Call Center Agent
Concentrix
03.2021 - 04.2022
Bachelor of Arts - Political Science
Rizal Technological University