Harlen Joy Ramoneda
Experienced CSR, SDR, Recruiter & Dispatcher
Summary
Detail-oriented remote professional with 10 years of experience in dispatching, customer service, sales, and recruitment. Known for strong communication, problem-solving, and ability to coordinate between customers, technicians, and teams. Experienced handling high-volume calls, scheduling, and providing excellent customer support in fast-paced WFH environments.
Overview
10
10
years of professional experience
Work History
Dispatcher (Autoglass)
WindshieldHUB
04.2022 - 06.2026
- I originally started as a Customer Service Representative, where I assisted customers in booking autoglass service appointments, collected payments, and focused on customer retention.
- After three months, I was promoted to Dispatcher Tier 1. In this role, I continued to communicate with customers while also checking for part accuracy and stock levels. I interacted with local and regional warehouses and occasionally ordered glass shipments or deliveries.
- Two months later, I was promoted to Dispatcher Tier 2. In this position, I carried out the same tasks I handled in Tier 1, but with the added responsibility of dispatching orders. This included communicating with autoglass technicians, planning their routes, and ordering their supplies from the warehouse.
Recruiter (Healthcare)
Elite Standard Recruitment
04.2024 - 02.2025
- Candidate Sourcing: Proactively identify and engage healthcare professionals utilizing job boards (e.g., Indeed, Apploi)
- Screening & Assessment: Conduct preliminary phone screenings and interviews to evaluate candidates' skills, experience, and cultural fit.
- Credential Verification: Meticulously verify applicant credentials, including degrees, licenses, certifications, and professional references.
- Stakeholder Collaboration: Partner with department managers and facility directors to understand ongoing staffing needs and recruitment strategies.
- Positions Recruited:
- Nursing positions such as Registered Nurse, RN Unit Manager, RN Supervisor, Licensed Practical Nurse, Licensed Nursing Assistant, Certified Nursing Assistant, and State Tested Nursing Assistant. Depending on the facility's needs, we were also tasked with recruiting for specialized roles such as Wound Care Nurse, Nursing Manager, and Director of Nursing.
- Non-nursing roles, which included, but were not limited to, Social Worker, Receptionist, Physical Therapist, Occupational Therapist, Dietician/Dietary Aide, Home Health Aide, Housekeeping, Cook, Patient Care Technician, and Maintenance.
- 5 to 7 facilities
Sales Development Representative (B2B)
CIENCE
03.2021 - 04.2022
- Outbound Prospecting: Conduct strategic outreach via cold calling to engage decision-makers.
- Appointment Setting: Successfully pitch the company's value proposition to overcome objections and book discovery meetings for Account Executives.
- Pipeline Management: Diligently track and document all daily communications, prospect activities, and lead stages in the CRM system (e.g., Salesforce, HubSpot).
Customer Service Representative
ePerformax Contact Centers and BPO
03.2019 - 03.2021
- Account : Sprint, Boost Mobile & Tmobile
- Account Management: Assist customers with creating, updating, and managing their telecommunication accounts and service plans.
- Dispute Resolution: Investigate and resolve billing discrepancies, miscalculations, or disputed charges by applying appropriate credits or adjustments.
- Billing & Invoicing: Explain monthly billing statements, fees, and data usage charges clearly to customers to ensure they understand their invoices.
- Customer Support: Address billing inquiries and service concerns promptly via phone while maintaining a high level of professionalism.
- Basic Troubleshooting: Involves identifying, diagnosing, and resolving issues in communication systems, such as data dropouts, phone static, or poor signal quality. Start by verifying the user issue, checking for service outages, resetting to default settings, and rebooting the equipment.
Full Time Barista
The Coffee Bean & Tea Leaf
02.2017 - 03.2018
Customer Service Representative
Tech Mahindra
05.2016 - 01.2017
- Account : Verizon Fios
- Invoice & Billing Management: Calculate and issue accurate monthly statements, apply credits, and process recurring payments or one-time transactions.
- Customer Support: Serve as the primary point of contact for billing inquiries, explaining fees, and adjusting plans as requested by the subscriber.
- Dispute Resolution: Investigate billing discrepancies, correct invoicing errors, and resolve customer complaints regarding overcharges or service disruptions.
Education
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Skills
Cold calling
Appointment setting
Recruitment
Sales
Customer service
Customer management
Dispatch
Data Entry