Hiking, Book Reading, Community Service
Hanzel Tolentino
Manager
Meycauayan
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient and customer-centric offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume business practices by providing exceptional customer service.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Pharmacy Manager
QuickMeds Pharmacy
01.2024 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Marketing Manager's Assistant
Weave Media
01.2024 - Current
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Faculty Member
Our Lady Of Fatima University, Pampanga
08.2023 - Current
- Assessed student performance through a variety of evaluation methods, providing constructive feedback for continuous improvement.
- Created assignments to encourage student learning and develop communication skills and higher-order thinking.
- Collaborated with faculty, staff and stakeholders from across college and community to create, preserve and partnerships.
- Developed innovative curriculum materials, resulting in increased student engagement and understanding of complex topics.
- Developed standard operating protocols and manuals to smoothen and streamline department processes
Senior Health Program Officer
Department Of Health
09.2022 - 08.2023
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Coordinated operations with other emergency service groups.
Project Manager
USAID
03.2022 - 08.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Disease Surveillance Officer / District Supervisor
Quezon City Health Department
4 2020 - 03.2022
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Investigate COVID19 cases and AEFIs, Manage and handle the district's COVID19 efforts through the conduct of swab test thru RTPCR and Antigen
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
College Instructor
Our Lady of Fatima University Pampanga
11.2018 - 03.2020
- Taught Parasitology, Public Health and ImmunoSerology
- Served as advisor of the college student organization, served as focal person on PACUCOA and International Organization for Standardization Accreditation
- Maintained detailed records of student attendance, participation, and academic performance for accurate reporting and evaluation purposes.
- Improved overall class performance by providing regular feedback and tailored support to individual students.
Laboratory Technician
Our Lady Of Fatima University, Pampanga
05.2018 - 10.2018
- Maintained documentation on tests performed in lab.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Documented information by maintaining daily logs and equipment record books.
Laboratory Aide
Polymed Diagnostics Laboratory
11.2016 - 12.2017
- Served as receptionist, conducted blood extraction on patients, prepared the other reagents needed by the medical technologists
- Improved lab efficiency by maintaining a clean and organized workspace, ensuring smooth daily operations.
- Supported researchers with data collection and analysis, contributing to the advancement of scientific knowledge.
- Maintained compliance with regulatory requirements such as OSHA regulations through consistent practice adherence and timely reporting.
- Facilitated effective communication between laboratory staff members by organizing meetings and distributing key updates as needed.
- Prepared accurate lab reports for timely delivery to supervisors, ensuring clear communication of findings.
- Contributed to quality control initiatives by diligently verifying the accuracy of test results prior to reporting.
Customer Service Representative
Convergys, Macy's
10.2015 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Science - Public Health
Angeles University Foundation
Angeles City, Province Of Pampanga, Philippines 05.2019 - Current
Bachelor of Science - Medical Laboratory Science
Our Lady of Fatima University - Valenzuela
Manila, Metro Manila, Philippines 04.2001 -
High School Diploma -
Meycauayan College
Meycauayan, Province Of Bulacan, Philippines 05.2018 - 05.2020
Elementary -
Tugatog Elementary School
Manila, Metro Manila, Philippines 05.2008 - 05.2012
Skills
Training and mentoring
Regulatory Compliance
Inventory Management
Quality Assurance
Budget Development
Risk Management
Data Analysis
Client Engagement
Project Support
Training
- PIDSR, ESR, VPDs and Data Management, Quezon City Memorial Circle, Quezon City, November 20, 2020
- Stress Seminar, Our Lady of Fatima University, Valenzuela, January 2020
- Blood Spatter: The Role of Scientific Investigation in Forensic Medicine Seminar Workshop, Our Lady of Fatima University, Valenzuela, September 2019
- Redefining Medical Diagnostics on HIV, Our Lady of Fatima University, Valenzuela, January 2019
- Occupational Safety and Health Hazard, Our Lady of Fatima University, Valenzuela, October 2018
- Customer Service Upskilling, Convergys Technohub, Quezon City, October 2015
Interests
Timeline
Pharmacy Manager
QuickMeds Pharmacy
01.2024 - Current
Marketing Manager's Assistant
Weave Media
01.2024 - Current
Faculty Member
Our Lady Of Fatima University, Pampanga
08.2023 - Current
Senior Health Program Officer
Department Of Health
09.2022 - 08.2023
Project Manager
USAID
03.2022 - 08.2022
Master of Science - Public Health
Angeles University Foundation
05.2019 - Current
College Instructor
Our Lady of Fatima University Pampanga
11.2018 - 03.2020
Laboratory Technician
Our Lady Of Fatima University, Pampanga
05.2018 - 10.2018
High School Diploma -
Meycauayan College
05.2018 - 05.2020
Laboratory Aide
Polymed Diagnostics Laboratory
11.2016 - 12.2017
Customer Service Representative
Convergys, Macy's
10.2015 - 10.2016
Elementary -
Tugatog Elementary School
05.2008 - 05.2012
Bachelor of Science - Medical Laboratory Science
Our Lady of Fatima University - Valenzuela
04.2001 -
Disease Surveillance Officer / District Supervisor
Quezon City Health Department
4 2020 - 03.2022
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