Hanz Jherick A. Garino
Bacoor,CAV
Summary
Dedicated and customer-focused professional with experience in handling customer inquiries, resolving complaints and providing exceptional service. Skilled in communication, problem-solving, and maintaining customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Genpact LLC
Alabang,Muntinlupa City
05.2023 - 08.2025
- Resolved customer inquiries promptly, ensuring high satisfaction levels and positive experiences.
- Collaborated with cross-functional teams to address complex customer issues with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative (Financial)
Genpact LLC
Alabang
05.2023 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Primary Education -
Molino Elementary School
01.2013
Secondary Education - undefined
Bacoor National High School
Bacoor, Cavite01.2018
Senior High School -
Asian Caregiving Technology & Education Center Bacoor
01.2021
Skills
- Cheerful Disposition
- Neat & well-organized
- Motivated by problem-solving
- Leadership
- Collaborative & Efficient
- Call center experience
- Payment processing
References
Angelica, Baldado, Customer Service Representative, angelicabaldads17@gmail.com, 09816911946, Concentrix Alabang
Timeline
Customer Service Representative
Genpact LLC
05.2023 - 08.2025
Customer Service Representative (Financial)
Genpact LLC
05.2023 - 07.2025
Secondary Education - undefined
Bacoor National High School
Primary Education -
Molino Elementary School
Senior High School -
Asian Caregiving Technology & Education Center Bacoor