Hans Tristan Refran
Bayugan City
Summary
Dynamic professional with a proven track record at Mercury Drug Corporation, specializing in medication dispensing and significantly enhancing customer satisfaction through exceptional service. Expertise in data entry and maintaining patient confidentiality has led to improved operational efficiency and strengthened team cohesion. A blend of hard and soft skills drives superior performance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Pharmacy Assistant
Mercury Drug Corporation
San Francisco, Agusan Del Sur
12.2020 - Current
- Provided exceptional customer service, promptly addressing inquiries with expertise and a friendly demeanor.
- Enhanced pharmacy operations by maintaining a clean and organized environment, facilitating efficient workflow.
- Accurately filled prescriptions under pharmacist supervision, ensuring patient safety and satisfaction.
- Managed inventory effectively, monitoring stock levels and expiration dates to uphold medication integrity.
- Offered reliable information via telephone regarding prescriptions, store hours, and pharmacy services.
- Maintained a tidy and orderly pharmacy space, contributing to a professional atmosphere.
- Demonstrated excellent active listening skills, swiftly resolving customer concerns to ensure a positive experience.
- Boosted operational productivity by performing administrative duties, including filing, data entry, and report preparation.
- Collaborated with pharmacists in daily tasks and office management, promoting a cohesive team environment.
Quality Support Associate
STERIX INC
Muntinlupa City
04.2019 - 12.2019
- Streamlined administrative operations, including mailing, shipping, legal postings, and crafting employee communications.
- Drove client success by formulating and executing tailored action plans to meet specific objectives.
- Ensured data integrity through meticulous record-keeping and report generation.
- Advocated for client needs, collaborating with external entities to secure necessary resources and support.
- Upheld strict compliance with regulatory standards by monitoring and documenting case details for audits.
- Enhanced client satisfaction by promptly addressing and resolving support issues.
- Managed and updated databases and contact lists, ensuring the reliability of critical information.
- Produced comprehensive documents and reports, adhering to established administrative protocols.
Education
Bachelor of Science - Agriculture Technology
Caraga State University
Butuan City05-2018
High School Diploma -
Bayugan National Comprehensive High School
Bayugan City03-2013
Skills
- Medication dispensing
- Cash handling accuracy
- Patient confidentiality
- Drug interactions
- Product recommendations
- Processing orders
Languages
Filipino
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Retail Pharmacy Assistant
Mercury Drug Corporation
12.2020 - Current
Quality Support Associate
STERIX INC
04.2019 - 12.2019
Bachelor of Science - Agriculture Technology
Caraga State University
High School Diploma -
Bayugan National Comprehensive High School
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