Summary
Overview
Work History
Education
Skills
Certification
CERTIFICATIONS, SKILLS, TECHNOLOGIES & LANGUAGES
Timeline
Generic

Hans Patrick Adrian A. Rosario

Bauang,LUN

Summary

Foundational skilled IT professional with 3 months of hands-on experience in Tier 1 systems support and user lifecycle management. Proven ability to execute compliant account provisioning procedures in Active Directory and Microsoft 365, manage troubleshooting queues, and strictly adhere to IT security and change management protocols to maintain system stability and user productivity.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Help Desk

ThoughtFocus
07.2025 - Current
  • Provide Technical Support: Respond to support requests (via phone, email, and/or chat) in a timely and professional manner.
  • Troubleshooting & Resolution: Diagnose and resolve technical hardware and software issues, including network connectivity problems, operating system errors (e.g., Windows), application faults, and peripheral malfunctions (printers, scanners, etc.).
  • System and Account Management: Execute standardized procedures for modifying and disabling user accounts across core systems (e.g., Active Directory, Microsoft 365, and various business applications). This includes setting up basic user information, passwords, and strictly adhering to authorization from management or security teams.
  • Hardware Setup and Maintenance: Perform Tier 1 hardware diagnostics and remediation; coordinate and escalate complex or recurring technical issues to Level 2 (L2) support or specialized teams.
  • Software Installation and Updates: Install, update, and manage company-approved software applications and ensure proper licensing.
  • Documentation: Accurately log all service desk interactions, including troubleshooting steps and resolutions, in the ticketing system (e.g., ServiceNow).
  • Training & Guidance: Provide clear, step-by-step technical guidance to non-technical users.
  • Escalation: Identify and escalate complex or high-priority issues to the appropriate Tier 2/Tier 3 technical staff or specialized support teams.

On-the-Job Trainee

Schools Division Office – City of San Fernando (La Union)
02.2025 - 05.2025
  • Developed Travel Log System for tracking and managing travel logs.
  • Assisted in the setup, configuration, maintenance of new and/or existing hardware and software.
  • Tasked with documenting events via photos and videos.

Part-Time

Jinwha Engineering Designs
10.2024 - 11.2024
  • Tasked with validating CAD drawings from employees.
  • Assisted in the setup and configuration of system units.

Education

Bachelor of Science - Information Technology

Saint Louis College of San Fernando
San Fernando City, La Union
07.2025

Skills

  • Hardware and Software Troubleshooting
  • Technical Support
  • Familiarity with Windows OS, Microsoft 365, and Active Directory, Citrix, and Global Protect
  • Excellent communication
  • Web Development
  • Database Management

Certification

  • Certificate of Participation in the "La Union Cybersecurity Conference X Chapter Activation"
  • Certificate of Participation in the Personality Development Seminar
  • Certificate of Participation in the Team Building Workshop
  • Certificate of Participation in the Seminar Workshop in Office Productivity Tools
  • Certificate of Participation in the Anti - Sexual Harassment Seminar

CERTIFICATIONS, SKILLS, TECHNOLOGIES & LANGUAGES

  • Languages: English and Tagalog
  • Technologies: HTML; CSS; PHP; MySQL; Laravel; Javascript; Python

Timeline

IT Help Desk

ThoughtFocus
07.2025 - Current

On-the-Job Trainee

Schools Division Office – City of San Fernando (La Union)
02.2025 - 05.2025

Part-Time

Jinwha Engineering Designs
10.2024 - 11.2024

Bachelor of Science - Information Technology

Saint Louis College of San Fernando

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Hans Patrick Adrian A. Rosario