Hans Christian Esmele
Technical Support
Quezon City
Summary
Reliable and resourceful Technical Support Specialist with 7 years of experience helping users solve a wide range of technical problems, adept in HTML & CSS, I deliver exceptional customer service and technical guidance, ensuring seamless customer experience and satisfaction. Committed to empowering clients through effective communication and solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support
TYSLO FZE
10.2024 - Current
- Delivered timely and effective support via live chat and email, addressing inquiries related to COD order forms, upsells, and integrations.
- Guided merchants through the setup and customization of COD forms, including field configurations, styling, and multi-language support.
Technical Support
Limoni Apps
Freelance (Remote)
02.2022 - Current
- Provided high-level technical and customer support for a Shopify app specializing in dynamic promotions and advanced discount features. Supported merchants worldwide by diagnosing issues.
- Delivered responsive email and live chat support to Shopify merchants using the Discount Ninja app.
- Assisted customers with app installation, onboarding, and configuration, ensuring best practices for promotion setup.
Technical Support Representative
Infusionsoft
05.2019 - 07.2020
- Delivered timely and effective support via email, chat, and phone, addressing inquiries related to CRM functionality, automation workflows, and integrations.
- Assisted clients in setting up and customizing Keap's CRM system to meet their specific business needs.
- Provided guidance on best practices for utilizing Keap's features, including lead capture, email marketing, and sales automation.
Education
Bachelor of Science - Information Technology
New Era University
Quezon City 06.2014 - 04.2018
Skills
Technical Support
Shopify
HTML & CSS
Communication
Google Apps
AI Tools
Timeline
Technical Support
TYSLO FZE
10.2024 - Current
Technical Support
Limoni Apps
02.2022 - Current
Technical Support Representative
Infusionsoft
05.2019 - 07.2020
Bachelor of Science - Information Technology
New Era University
06.2014 - 04.2018
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