Summary
Work History
Education
Skills
Certification
Work Availability
Websites
Accomplishments
Timeline
Generic
Hanna May Amba

Hanna May Amba

Customer Service Support Associate
Davao City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Customer Service Support Associate

Noelle by Design
11.2021 - Current
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Handle orders from Etsy and Printful

Assistant Growth Marketing

Broadvoice
01.2023 - 10.2023
  • Helps in Sales Hub sequences, can proofread emails, do most things in HubSpot Sales hub Marketing emails.
  • Help train other colleagues with their new task.
  • Help in optimizing and creating emails based on the company goals.
  • Assist on executing marketing strategies through lead searching and email marketing.

Registered Nurse

Agusan Del Norte Provincial Hospital
08.2019 - 09.2021
  • Company Overview: Provincial Health Office
  • Admit patients from Triage/Emergency Room/Operating Room/Delivery Room.
  • Monitor and administer medications and intravenous infusions.
  • Start/Terminate IVF lines as ordered.
  • Checks and verifies vital signs of patients with the assistance of the nursing attendants.
  • Attends to patients calls and assist them with their concerns.
  • Carried out doctor’s orders
  • Coordinate care with other health care providers and specialists.
  • Provide counseling and health care education to patients.
  • Schedule needed treatments as ordered by their attending physicians.
  • Communicate with doctors completing rounds.
  • Monitor and report changes in patient’s status.
  • Monitors intake and output.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.

Executive Assistant of the CEO (Homebased)

Hello Alex/ LeadFollow Ads
04.2018 - 05.2019
  • Creates articles/blogs needed as guide for live chat/email support representatives and company clients.
  • Train and supervise newly hired live chat/email support representatives.
  • Does SEO and Link building on articles/blogs created by writers to get high ranking from search engines, as well as of links, to boost web traffic and raise the profile of the company.
  • Regularly analyze backlink profile (identification of link SPAM issues)
  • Does other tasks as direct by the CEO.
  • Reports internal website errors to website programmers.
  • Updates the team and clients of the new updates executed in the websites as well as posting in the company’s social media sites.
  • Helps the team in building campaigns for clients.

Clinical Auditor

Castro Valley Health Care
12.2015 - 03.2016
  • Company Overview: Davao
  • Review and audit different charts from different disciplines (Physical Therapist, Skilled Nurse, Speech therapist, Occupational therapist, Medical Social worker, and Home Health Aid) before sending or exporting to the state.

Sr. Specialist - Consultant Learning Services (Trainer)

Sutherland Global Services
06.2013 - 08.2014
  • Company Overview: Davao
  • Train and monitor new hired consultants during their Product Specific Trainings and Nesting period before endorsing them to the production floor or actual action (Non-voice Account)
  • Monitors Consultant’s, Subject Matter Expert’s, and trainee’s KPIs (Key Point Indicators) makes sure that each agent is reaching their target KPIs (Key Point Indicators) as well as the quality of their work during their actions in the production floor
  • Coach consultants that needs improvement in their performance and logged it in company’s coaching log
  • Conducts meetings and information checking with the consultants on the new updates or information sent by clients
  • Reports directly to the training manager with the updated consultant’s performance and plans weekly improvement for them

Customer Service Consultant

Sutherland Global Services
03.2013 - 06.2013
  • Company Overview: Davao
  • Answers to customer’s concerns and inquiries thru chat and email (chat tool/client’s CRM)
  • Reports to direct supervisors for the day’s work
  • Makes sure that all KPIs (Key Point Indicators) as requested by the client are met

Administrative and Vendor Liaison

TryBPO.com, Incorporated
06.2010 - 01.2011
  • Company Overview: Davao
  • Provides an administrative support by preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, and scheduling meetings.
  • Monitors and registers new agents with different government agencies (HDMF-Pag-Ibig, BIR-Tax, Phil. Health Insurance Corp, Social Security System) for their remittances.
  • Under the direction of the Manager/CEO/CFO, ensures efficient transmission and reconciliation of account information to all external agencies involved with the collection of account payable and receivable.

Virtual Assistant - Supervisor

TryBPO.com, Incorporated
08.2009 - 05.2010
  • Company Overview: Davao
  • Supervises the agents on the tasks assigned by the direct head.
  • Monitors the number of tasks done per hour/day according to the subject level agreement.
  • Assists/Delegates the agents and project leaders with the new projects or tasks assigned to them.
  • Manages incoming emails, appointments and set ups calendar alerts.
  • Does data entry, customer/client support services, and other outsourcing services trained by the immediate head.
  • Post contents written by outsourced writers on WordPress.
  • Managed to outsource writers for blog posts using niche sites and build links
  • Email support - answers customer’s product inquiries and orders through email and ensures all are answered in a timely and professional manner.

City Detailed Nurse

Southern Philippines Medical Center
07.2009 - 09.2009
  • Company Overview: Davao City, Philippines
  • Assigned as a charge nurse/medicating nurse/staff nurse and gives nursing interventions to patients in pre-operative Surgery ward and Medicine Communicable Pavilion.
  • Collaborates with other members of a health care team, is responsible for: treatment, safety, and recovery of acutely or chronically ill individuals.
  • Renders nursing interventions to patients with Level 1 to 4 health status.

Virtual Assistant - Agent

TryBPO.com, Incorporated
05.2009 - 07.2009
  • Company Overview: Davao
  • Trained with SEO (search engine optimization) strategies to receive top search engine rankings.
  • Trained with lead generation, data entry, answers emails, customer support services, and other outsourcing services.

Community Health Nurse (Job Order)

Municipal Health Office/Main Health Center
07.2007 - 09.2008
  • Company Overview: Sta. Cruz, Davao del Sur
  • Serves as triage and receives patient’s referrals from different Barangay Midwives and refer patients to the Municipal Health Officer or to the Medical Officer V and other departments (laboratory, dental, medical-pink and yellow card).
  • File and keeps data records (medico-legal certificates, medical certificates, pre-marriage certificates and death certificates).
  • Conducts consultations in the absence of the Municipal Health Officer.
  • Assists the Medical Officer V in conducting minor surgical procedures.
  • Provides First Aid treatment for minor injuries.
  • Dispenses medications for simple ailments.
  • Refers further treatment for more complex injuries and ailments.
  • Performs other duties as may be assigned by the immediate head.
  • Assists midwives/nurses during immunizations and/or elimination campaigns.

Education

Bachelor of Science - Nursing

Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines
04.2001 -

Skills

Customer service

Certification

Certificate of training - Medical Virtual Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Accomplishments

  • Successfully recruited and trained 30 new customer service representatives.

Timeline

Certificate of training - Medical Virtual Assistant

06-2025

Assistant Growth Marketing

Broadvoice
01.2023 - 10.2023

Customer Service Support Associate

Noelle by Design
11.2021 - Current

Registered Nurse

Agusan Del Norte Provincial Hospital
08.2019 - 09.2021

Executive Assistant of the CEO (Homebased)

Hello Alex/ LeadFollow Ads
04.2018 - 05.2019

Clinical Auditor

Castro Valley Health Care
12.2015 - 03.2016

Sr. Specialist - Consultant Learning Services (Trainer)

Sutherland Global Services
06.2013 - 08.2014

Customer Service Consultant

Sutherland Global Services
03.2013 - 06.2013

Administrative and Vendor Liaison

TryBPO.com, Incorporated
06.2010 - 01.2011

Virtual Assistant - Supervisor

TryBPO.com, Incorporated
08.2009 - 05.2010

City Detailed Nurse

Southern Philippines Medical Center
07.2009 - 09.2009

Virtual Assistant - Agent

TryBPO.com, Incorporated
05.2009 - 07.2009

Registered Nurse

11-2007

Community Health Nurse (Job Order)

Municipal Health Office/Main Health Center
07.2007 - 09.2008

Bachelor of Science - Nursing

Ateneo De Davao University
04.2001 -

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Hanna May AmbaCustomer Service Support Associate