HANNALHYNE E. BOLONA
Philippines
Summary
Hospitality Management Professional with international experience in VIP guest relations and premium lounge operations. Expert in delivering high service standards in luxury environments, with a strong commitment to safety and operational efficiency. Holds a Bachelor of Science in Tourism Management, focusing on culturally attentive passenger journeys in dynamic, multicultural settings.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Barista
Starbucks Coffee
Baguio City, Philippines
06.2026 - Current
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Greeted and connected with every customer, recommending drinks and pastries.
- Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Demonstrated calm demeanour during busy periods to support team efficiency during high-volume periods and special events.
Server / Kitchen Staff (Part-time)
Tinali Cafe
La Trinidad, Benguet
09.2022 - 02.2026
- Enforced strict food safety and hygiene protocols, ensuring 100% compliance with local health regulations during high-volume shifts
- Assisted in daily food service operations, promoting quality customer experience
- Collaborated with team members to streamline service processes, ensuring smooth service flow
Executive Lounge Associate (Grand Club Lounge)
Grand Hyatt
Wan Chai
04.2025 - 10.2025
- Delivered high-level service to VIP and long-stay guests in a luxury hospitality setting
- Resolved complex guest inquiries and concerns for VIP clients while maintaining excellent guest satisfaction.
- Coordinated daily service flow and guest requests, optimising responses to enhance guest experience
- Ensured cleanliness, organisation, and operational standards of lounge, enhancing guest comfort and satisfaction
- Delivered premium lounge services at Grand Hyatt Hong Kong, contributing to memorable experiences for all guests
Storekeeper/Cashier (Part-time)
Bonique Convenience Store
La Trinidad, Benguet
01.2022 - 01.2024
- Conducted accurate cash transactions, ensuring accountability and trust with customers
- Maintained organised store presentation while providing prompt customer assistance
- Oversaw inventory tracking, minimising stock discrepancies through rigorous daily audits
Server/Cashier (Part-Time)
Kap-Tub Eatery
La Trinidad, Benguet
01.2016 - 01.2018
- Delivered friendly customer service while processing cash transactions accurately
- Ensured cleanliness and organisation of service areas to enhance customer experience
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Education
Bachelor of Science - Tourism Management - Specialization in International Tourism
University of Baguio
Baguio City, Philippines01-2026
Skills
- Food Safety Compliance
- Food handling
- Customer Service
- Guest service
- VIP Guest Relations
- Service Flow Management
- Stock Management
- Time management
- Team Support
- Teamwork
- Attention to Detail
- Organisation
- Problem resolution
- Customer support
Certification
- Filipino Brand of Service Excellence (FBSE) Training, Baguio City, Philippines, 2024-02-01
- TESDA (Introduction to Front Office Services), Baguio City, Philippines, 2023-11-01
Languages
English
Filipino
Timeline
Barista
Starbucks Coffee
06.2026 - Current
Executive Lounge Associate (Grand Club Lounge)
Grand Hyatt
04.2025 - 10.2025
Server / Kitchen Staff (Part-time)
Tinali Cafe
09.2022 - 02.2026
Storekeeper/Cashier (Part-time)
Bonique Convenience Store
01.2022 - 01.2024
Server/Cashier (Part-Time)
Kap-Tub Eatery
01.2016 - 01.2018
Bachelor of Science - Tourism Management - Specialization in International Tourism
University of Baguio