Hanna Mae Laluces
Customer Solutions Officer
Taguig City
Summary
Flexible Customer Solutions Chat Specialist works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
6
6
years of professional experience
Work History
Customer Solutions Representative
Citigroup Business Processing Solutions Pty. Ltd.
01.2018 - 04.2024
- Reduced customer complaints through proactive identification of potential issues and prompt resolution of concerns.
- Strengthened relationships with key clients by providing personalized attention, leading to increased loyalty and repeat business.
- Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
Education
Bachelor of Science - Chemistry
University of Santo Tomas
Manila, Philippines 04.2001 -
Skills
Interpersonal Skills
Adaptability
Multitasking Abilities
Policies and Procedures Adherence
Complaint resolution
Effective Communication
Microsoft Office
Goal Setting and Achievement
Timeline
Customer Solutions Representative
Citigroup Business Processing Solutions Pty. Ltd.
01.2018 - 04.2024
Bachelor of Science - Chemistry
University of Santo Tomas
04.2001 -