Hannah Rubelle Zamora
IT Helpdesk Analyst
Quezon City / NCR, 2nd District
Summary
Hard-working individual with variety of exposure seeking to improve expertise in field. Results driven woman with experience and proven skills in communication with multi-tasking abilities despite hectic work environment. Looking forward to share knowledge and abilities to be a part of a great establishment while maintaining a healthy work and life balance.
Overview
4
4
years of professional experience
Work History
IT Helpdesk Analyst
Webhelp Philippines Inc
06.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues with software and hardware Mcdonald's devices.
- Identified and resolved problems through root cause analysis and detailed documentations on the steps and process for future. reference.
- Maintain composure and positive relations with the representatives on the other line while making sure that their queries and technical difficulties are addressed
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative, strong communication skills and creativity while tackling difficult tasks.
Account Associate
VXI GLOBAL HOLDINGS INC.
11.2019 - 06.2022
- Promotes services and offer customer satisfaction as our main product
- Maintains composure despite stressful environment and de-escalate irate customers with communication competence
- Exercise patience, organizational and multi-tasking skills as we encounter collective scopes in a daily basis
- Answers billing concerns and assists in technical issues with multiple lines of business
- Complies with policies and procedures within the scope of empowerment and acts in the best interest of both the company and the customer.
Education
Accounting Associate -
UNIVERSITY OF BOHOL
High school diploma - undefined
TABALONG NATIONAL HIGH SCHOOL
Skills
MATHEMATICAL SKILLSundefined
Personal Information
- Date of Birth: 04/27/95
- Nationality: Filipino
- Marital Status: Single
Timeline
IT Helpdesk Analyst
Webhelp Philippines Inc
06.2022 - Current
Account Associate
VXI GLOBAL HOLDINGS INC.
11.2019 - 06.2022
Accounting Associate -
UNIVERSITY OF BOHOL
High school diploma - undefined
TABALONG NATIONAL HIGH SCHOOL
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