Hannah Rafayel Bautista
Las Pinas
Summary
Knowledgeable Administrative Assistant dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining secure information. Verifies documents, researches problems and implements effective solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Hostess /Restaurant Server
Domo Japanese Hibachi Grill, Sushi And Ramen
07.2023 - 06.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Virtual Assistant Manager
Round the Clock VA
10.2018 - 05.2023
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Performed administrative tasks, document management and report development for inter-departmental use.
- Handled client correspondence and internal communications in professional manner.
- Helped less experienced staff manage daily assignments.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Updated client correspondence files and noted additions in file index.
- Booked meeting and event spaces, ensuring equipment requirements, catering and necessary supplies were prepared in advance.
- Utilized excellent communication and interpersonal skills to liaise effectively with international clients and customers.
- Demonstrated exceptional transcription abilities, transcribing diverse audio quickly and precisely.
- Used outstanding planning and organization skills to manage multiple, international executive diaries and calendars.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Customer Service Representative
Ibex Global Philippines
03.2017 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Teleperformance
01.2016 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Genpact
02.2015 - 12.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Online English Teacher
Edubox In Philippines Inc, Elsie Gaches St. BF Homes Paranaque
01.2016
- Seminar Attending: - Business WOW (Held at the Philippine Arena, Bocaue Bulacan) - National Youth Convention (Held at Aliw-Theater)
Education
AB Mass Communication - Mass Communication
University of Perpetual Help System Dalta
St. Mark's Institute
St. Mark's Institute
Skills
Business travel bookings
Project support
Google Meet adept
Teams proficient
Administrative support
Diary planning
High-volume data entry
Invoice organisation
Microsoft Office
Transmitting files
Employer liability insurance knowledge
Microsoft Office proficiency
Administrative operations
Tracking documents
Certification
5'2
Dialect Spoken: Tagalog and English
Affiliations
Member, Campus Image (2007-2010)
Member, Volleyball Team (2008-2010)
Additional Information
- Character References: Jovel Lingaya Teacher 09061685147 Vannie Opstal English Teacher 09268142552
- Santonia English Teacher 09267617279 Contact in case of Emergency:
- I hereby certify that the information given by me in this application is true to the best of my knowledge.
Timeline
Restaurant Hostess /Restaurant Server
Domo Japanese Hibachi Grill, Sushi And Ramen
07.2023 - 06.2024
Virtual Assistant Manager
Round the Clock VA
10.2018 - 05.2023
Customer Service Representative
Ibex Global Philippines
03.2017 - 10.2018
Customer Service Representative
Teleperformance
01.2016 - 02.2017
Online English Teacher
Edubox In Philippines Inc, Elsie Gaches St. BF Homes Paranaque
01.2016
Customer Service Representative
Genpact
02.2015 - 12.2015
AB Mass Communication - Mass Communication
University of Perpetual Help System Dalta
St. Mark's Institute
St. Mark's Institute
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