HANNAH P. PERONO
Bacolod City
Summary
Managing high-volume email inboxes, scheduling meetings, and performing research to increase website traffic and social media engagement. Skilled in creating and maintaining filing systems, updating website content, and assisting with social media management to drive customer engagement and retention. Committed to providing exceptional customer service and accuracy in data entry and database management. Highly dependable and ambitious, looking for a challenging position utilizing strong administrative, customer service and communication skills to provide adequate support to the executives.
Overview
15
15
years of professional experience
Work History
Receptionist
Regency Hotel
Boracay , Philippines
01.2009 - 09.2009
- Contribute to overall exceptional experience from check-in through check-out
- Provide high level of customer service
- Maintain high profile in day to day front office operations
- Provide daily, weekly and monthly reporting
- Challenge and influence hotel to improve service level and operational standards
- Identify different types of guests and their needs, providing anticipatory service and exceeding their expectations.
Customer Service Representative
Teleperformance
Bacolod City
01.2021 - Current
- Resolves product or service problems by clarifying customer’s complaint
- Selecting and explaining best solution to solve problem
- Discuss features and benefits of product to customers
- Process payments
- Visual Audit
- Manage high-volume email inboxes
- Calendar Management
- Data Entry
- Excellent communication skills.
Secretary / Administration Staff
Sama Alkhair Manpower
Qatar
01.2018 - 01.2020
- Orient, interview and manage applicants
- Make reports via excel
- Supervise and monitor housemaids and caregivers
- Evaluate and provide appropriate housemaids and caregivers to client
- Handle cash, deposits and make receipts for daily income
- Prepare and update event schedule and arrivals of applicants
- Make Check and in cash
- Prepare and arrange data's and documents for Visa Application, Visa extension, Medical Transfer, and Immigration Process.
Marketing Officer / Vice President of Administration Staff
VISAYAN MARITIME ACADEMY GLOBAL COLLEGE
Bacolod City
01.2015 - 01.2018
- Contribute in t implementation of marketing strategies
- Make marketing PowerPoint presentation
- Support marketing manager in overseeing department’s operations
- Organize and attend marketing activities or events to raise brand awareness (social, print etc.)
- Maintain Calendar and Plan Meetings schedule appointments and update event calendars
- Also arrange meetings and coordinate conference room schedules
- Handle Mail, Incoming and outgoing mail and faxes all go through Office Secretary, review, sort and distribute mail to appropriate recipients, email lists, and distribute information to staff
- Prepare and Edit Documents
- Maintain Databases and Filing System, preparing budgets and monitoring expenses
- Encoding, Filing and Organizing Documents
- Bookstore / Marketing Procurement Clerk
- Prepare purchase orders and send copies to suppliers and to departments originating requests
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
- Compare prices, specifications, and delivery dates in order to determine best bid among potential suppliers
- Prepare, maintain, and review purchasing files, reports and price lists
- Locate suppliers, using sources such as catalogs and internet, and interview them to gather information about products to be ordered
- Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms for public posting
- Track status of requisitions, contracts, and orders.
- Coordinated with design and media teams to develop high-quality creative assets.
Bookstore Clerk
VMA GLOBAL COLLEGE AND TRAINING CENTERS
Bacolod City
01.2013 - 01.2015
- Obtained quotes and performed cost analysis, prepared reports for Buyers
- Reviewed purchase order claims and contracts for conformance to company policy
- Prepared and processed purchase orders and documents
- Maintained complete updated purchasing data and priced in the system
- Trained new co-workers.
Receptionist
Grand Dame Hotel
Iloilo City
01.2009 - 01.2011
- Answer phones and operate switchboard
- Route calls to specific people
- Answer inquiries about company
- Greet visitors warmly and make sure they are comfortable
- Call persons waiting for visitor and book them a room to meet in
- Schedule meetings and conference rooms
- Ensure reception area is tidy
- Coordinate mail flow in and out of office
- Coordinate office activities
- Handle phone calls from people calling in sick
- Gather personal and insurance information
- Hand out employee applications
- Arrange appointments
- Send email and faxes
- Collect and distribute parcels and other mail
- Perform basic bookkeeping, filing, and clerical duties
- Prepare travel vouchers
- Take and relay messages
- Update appointment calendars
- Schedule follow-up appointment.
Education
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
01.2009
Skills
- Proficient with use of Windows operating system ie Microsoft Word, Excel and PowerPoint
- Very pleasant, helpful, caring nature Excellent in communication and writing skills, good at vital assessment, procedural assistance, excellent multitasking, accurate and efficient in working Resolves product or service problems by clarifying customer’s complaint
Selecting and explaining best solution to solve problem
Discuss features and benefits of product to customers
Process payments
Visual Audit
Personal Information
- Age: 34
- Place of Birth: Bacolod City, Negros Occ., Philippines
- Height: 5'4'
- Date of Birth: 10/02/88
- Nationality: Filipino
- Marital Status: Married
References
- Shun Jeffrey Llera, +639323975003
- Dr. Christina Orola Perez, 09173011406
- Mary Grace Dorado, +97450697414
Disclaimer
I hereby certify that above information are true and correct to the best of my knowledge and belief.
Timeline
Customer Service Representative - Teleperformance
01.2021 - Current
Secretary / Administration Staff - Sama Alkhair Manpower
01.2018 - 01.2020
Marketing Officer / Vice President of Administration Staff - VISAYAN MARITIME ACADEMY GLOBAL COLLEGE
01.2015 - 01.2018
Bookstore Clerk - VMA GLOBAL COLLEGE AND TRAINING CENTERS
01.2013 - 01.2015
Receptionist - Regency Hotel
01.2009 - 09.2009
Receptionist - Grand Dame Hotel
01.2009 - 01.2011
CENTRAL PHILIPPINE UNIVERSITY - Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management