Hannah Mishael Santiago

Name of Office/Unit: Universal Charge Administration Division

• Analyzed, monitored, and reconciled Universal Charge (UC) accounts, including billing, collection/remittance, disbursement, and fund utilization, ensuring compliance with ERC and NEA regulations.
• Identified and resolved complex issues in data collection, report preparation, and UC account reconciliation, providing innovative solutions and process improvements.
• Developed and recommended enhancements to existing procedures, streamlining operations and improving accuracy in UC account management.
• Prepared, reviewed, and submitted accurate reports, including UC Billing, Collection/Remittance, Annual Audited Reports, and monthly UC summaries for General Accounting Division.
• Coordinated and facilitated communications with Collecting Entities (CEs), internal units, and regulatory agencies; scheduled meetings, drafted correspondence, and addressed compliance or demand issues.
• Conducted studies on ERC-approved UC guidelines, recommending updates on disbursement processes, interest charges, and payment restructuring in accordance with legal and regulatory frameworks.
• Assisted in the disbursement of UC-Environmental Charge, UC-Stranded Debts, and UC-Missionary Electrification funds to relevant agencies and departments.
• Trained and mentored junior staff on data collection, report preparation, account monitoring, and reconciliation processes to ensure operational efficiency and regulatory compliance.
• Maintained and updated UC Billing and Collection databases, master lists, and relevant records to ensure accurate tracking of CE submissions and account status.

• Company Overview: It is renowned for completing technologically complex projects on or ahead of schedule.
• Managing field operations.
• Overseeing repairs and maintenance.
• Generating reports.
• Troubleshooting and testing equipment.
• Modifying designs.
• Improving efficiency and safety.
• Achievements/Tasks

• Company Overview: DPWH is one of the three departments of the government undertaking major infrastructure projects.
• Managing field operations.
• Overseeing repairs and maintenance.
• Troubleshooting and testing equipment.
• Achievements/Tasks

• Company Overview: A full service professional engineering firm with a national and international clientele.
• Managing field operations.
• Troubleshooting and testing equipment.
• Modifying designs.
• Improving efficiency and safety.
• Achievements/Tasks